ITM Digital Teller & Member Experience

Rave Financial; Beaumont (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Rave Financial in Beaumont, TX is seeking an ITM Member Experience Associate to assist members with on-screen transactions via Interactive Teller Machines. You will deliver a professional experience, educate members on products, and guide digital banking needs.

Day-to-day responsibilities include scheduling resources to support cash flow operations, resolving member questions with courtesy, and maintaining strong relationships through proactive, empathetic communication.

Qualifications

• 1-3 years of similar or related experience; Teller II experience recommended.
• High school education or GED.
• Strong interpersonal and customer service skills essential.
• Ability to operate office equipment and credit union software.

Responsibilities

• Assist members with financial transactions via on-screen Interactive Teller Machines (ITM).
• Provide education on products and services and guidance for digital needs.
• Proactively engage with members to deliver a superb digital experience.
• Schedule resources to meet cash flow operations at the center.

Job description

Rave Financial in Beaumont, TX is seeking an ITM Member Experience Associate to assist members with on-screen transactions via Interactive Teller Machines. You will deliver a professional experience, educate members on products, and guide digital banking needs.

Day-to-day responsibilities include scheduling resources to support cash flow operations, resolving member questions with courtesy, and maintaining strong relationships through proactive, empathetic communication.