Italian Speaking Corporate Customer Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 48,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonus

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

Two Additional Salaries

Job summary

Patrique Mercier Recruitment FR seeks an Italian-speaking Corporate Customer Advisor to deliver high-quality support to corporate clients via phone, email, and live chat. You will assist with inquiries on accounts, products, and services while maintaining strong relationships and educating customers to enhance their experience.

Fluency in Italian and English, plus prior corporate customer service experience, are required.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in corporate/B2B customer service.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and MS Office.

Responsibilities

• Provide high-quality support to Italian-speaking corporate clients via phone, email, and live chat.
• Assist with inquiries on corporate accounts, products, and services.
• Maintain strong client relationships and ensure needs are met promptly.
• Educate customers about products and services to enhance experience.
• Document interactions and manage inquiries using the CRM system.
• Collaborate with sales and tech support to resolve issues.
• Gather customer feedback for service improvement.

Skills

Italian language

English language

Customer service

B2B / corporate

CRM knowledge

MS Office

Communication

Problem solving

Tools

CRM systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to present a fantastic opportunity for an Italian Speaking Corporate Customer Advisor. This role is perfect for individuals who are passionate about delivering exceptional customer service and are eager to work in a corporate environment that values professionalism and excellence.

Responsibilities

• Provide high-quality support to Italian-speaking corporate clients through various communication channels including phone, email, and live chat.
• Assist customers with inquiries related to corporate accounts, product offerings, and service-related issues.
• Maintain strong relationships with clients by ensuring their needs are met promptly and effectively.
• Educate corporate customers about company products and services to enhance their overall experience.
• Document all customer interactions and manage inquiries using the CRM system for tracking and reporting purposes.
• Collaborate with sales and technical support teams to resolve issues and improve service delivery.
• Gather and analyze customer feedback for continuous improvement of services.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, particularly in a corporate or B2B environment.
• Strong understanding of corporate customer needs and a professional demeanor.
• Excellent communication and interpersonal skills, demonstrating a strong customer-first mindset.
• Proficiency in customer service applications and Microsoft Office Suite.
• Strong analytical and problem-solving abilities in a fast-paced setting.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...