Italian-Speaking Tech Support — Relocate to Greece

Mercier Consultancy Group; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Annual 13th and 14th salaries

Fully paid relocation package

Fully paid training

Health insurance coverage

Monthly performance bonus

Career path in Greece

Job summary

Imperial Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for an exciting opportunity in Greece. You will handle premium consumer electronics inquiries across phone, email and live chat, providing high-quality support and ensuring customer satisfaction.

Role includes full relocation, training, health insurance, a monthly salary with 13th and 14th salaries, and a clear career path in a vibrant Mediterranean environment.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Experience in a customer-facing role, preferably in tech or consumer electronics.
• Strong digital literacy and ability to navigate multiple software platforms.
• Excellent communication skills and passion for technology and customer care.
• Willingness to relocate and thrive in an international environment.

Responsibilities

• Provide high-quality technical and general assistance to customers regarding premium consumer electronics products.
• Manage inquiries via phone, email, and live chat to ensure total customer satisfaction.
• Troubleshoot common issues related to device hardware, software updates, and product features.
• Maintain detailed records of customer interactions within the CRM system to improve service delivery.
• Educate clients on the latest product launches and features within the consumer electronics sector.
• Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up.
• Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience.

Skills

Italian language

Digital literacy

Communication skills

Customer care

Willingness to relocate

Job description

Imperial Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for an exciting opportunity in Greece. You will handle premium consumer electronics inquiries across phone, email and live chat, providing high-quality support and ensuring customer satisfaction.

Role includes full relocation, training, health insurance, a monthly salary with 13th and 14th salaries, and a clear career path in a vibrant Mediterranean environment.