Italian-Speaking Tech Support Agent (Relocate to Greece)

Employers from Greece; United States; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Career progression

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Imperial in Greece. You will provide technical and general assistance for premium consumer electronics, handling inquiries via phone, email, and live chat, and ensuring high levels of customer satisfaction.

The role requires relocation and offers a clear path for growth within a global brand. Ideal candidates speak fluent Italian, hold an EU passport, have prior customer-facing experience, and demonstrate strong

Qualifications

• Native or fluent Italian (spoken and written).
• Previous experience in a customer-facing role, preferably in technology or consumer electronics.
• Strong digital literacy and ability to navigate multiple software platforms.
• Excellent communication skills and a passion for customer care.

Responsibilities

• Provide high-quality technical and general assistance to customers.
• Handle inquiries via phone, email, and live chat.
• Troubleshoot common device hardware/software issues.
• Maintain detailed CRM records of interactions.
• Educate clients on product launches and features.
• Escalate complex faults to appropriate departments and follow up.

Skills

Language: Italian

Customer-facing experience

Digital literacy

Communication skills

Willingness to relocate

Job description

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Imperial in Greece. You will provide technical and general assistance for premium consumer electronics, handling inquiries via phone, email, and live chat, and ensuring high levels of customer satisfaction.

The role requires relocation and offers a clear path for growth within a global brand. Ideal candidates speak fluent Italian, hold an EU passport, have prior customer-facing experience, and demonstrate strong