Italian Customer Support - Relocate to Greece

Employers from Greece; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

13th & 14th salaries

Performance bonus

Relocation package

Training provided

Health insurance

Great office culture

Career development

Job summary

Mercier Consultancy Group is seeking an Italian Customer Support professional for relocation to Greece, offering a fully supported move to join a vibrant international team.

You will provide Italian-speaking customer support via phone, email and live chat, while maintaining knowledge of client products and delivering accurate information with empathy.

The role includes a competitive salary with 13th/14th salaries, a relocation package, training, and comprehensive health benefits within Greece.

Qualifications

• Native or fluent Italian (spoken and written).
• Good level of English for internal communication and training.
• Valid EU passport or work permit (mandatory).
• Strong communication skills and a passion for top-tier customer experiences.
• Ability to adapt to new technologies and fast-paced work environments.
• Previous experience in Customer Support Services is advantageous.

Responsibilities

• Provide high-quality Italian-speaking support via phone, email, and live chat.
• Resolve inquiries with professionalism, empathy, and efficiency to ensure client satisfaction.
• Maintain comprehensive knowledge of products and services to provide accurate information.
• Identify opportunities to improve service delivery and escalate complex issues.
• Collaborate with an international team to maintain high standards of service excellence.
• Utilize CRM tools to document interactions and track customer feedback.
• Ensure all interactions align with the brand voice and quality standards.

Skills

Fluent Italian

English communication

Customer service

Adaptability

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Italian Customer Support professional for relocation to Greece, offering a fully supported move to join a vibrant international team.

You will provide Italian-speaking customer support via phone, email and live chat, while maintaining knowledge of client products and delivering accurate information with empathy.

The role includes a competitive salary with 13th/14th salaries, a relocation package, training, and comprehensive health benefits within Greece.