Italian-Speaking Fashion Customer Support Specialist

Employers from Greece; United States; Remote; USD 33,000 - 58,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking an Italian-speaking Fashion Customer Support Agent to assist customers, provide styling advice, and ensure an exceptional shopping experience. You will handle product, order, and return inquiries across multiple channels in a fast-paced fashion environment.

Fluency in Italian and English is required, along with prior fashion customer service experience and strong communication skills.

Qualifications

• Fluency in Italian and English (written and spoken).
• Prior fashion customer service experience.
• Strong communication and fashion knowledge.

Responsibilities

• Assist Italian-speaking customers with product, order, and return inquiries.
• Provide personalized fashion recommendations and styling advice.
• Resolve issues and complaints to ensure a smooth shopping experience.
• Document interactions to maintain records of inquiries and resolutions.
• Collaborate with sales and marketing on promotions and trends.
• Identify customer needs and suggest appropriate product solutions.
• Contribute to improving customer service processes with feedback.

Skills

Fluent Italian

Fluent English

Customer service

Communication

Fashion knowledge

CRM software

Multitasking

Tools

CRM systems

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking an Italian-speaking Fashion Customer Support Agent to assist customers, provide styling advice, and ensure an exceptional shopping experience. You will handle product, order, and return inquiries across multiple channels in a fast-paced fashion environment.

Fluency in Italian and English is required, along with prior fashion customer service experience and strong communication skills.