Spanish-Speaking Fashion Customer Support Pro

Employers from Greece; United States; À distance; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Hotel

Health Insurance

Private Health Insurance

2 extra salaries per year

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Fashion Customer Support Agent to join our team. You will be the first point of contact for Spanish-speaking customers, ensuring a seamless shopping experience and high satisfaction.

The role requires fluency in Spanish and English, plus prior customer support experience in fashion. You will handle inquiries across email, chat, and phone, while staying current on fashion trends and collaborating with other departments.

Qualifications

• Fluent in Spanish and English, written and spoken.
• Experience in customer support or service, fashion industry a plus.
• Strong interest in fashion and knowledge of current trends.
• Excellent communication and active listening skills.

Responsabilités

• Provide enthusiastic support to Spanish-speaking customers via email, chat, and phone.
• Assist with product inquiries, order status, returns, and service questions.
• Resolve issues to create a positive customer experience.
• Maintain accurate records in the CRM.
• Collaborate with departments to ensure best service.
• Stay informed about fashion trends to provide credible assistance.
• Suggest process improvements to enhance satisfaction.

Connaissances

Spanish language

English language

Customer service

Active listening

Communication skills

Multitasking

Outils

CRM software

Description du poste

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Fashion Customer Support Agent to join our team. You will be the first point of contact for Spanish-speaking customers, ensuring a seamless shopping experience and high satisfaction.

The role requires fluency in Spanish and English, plus prior customer support experience in fashion. You will handle inquiries across email, chat, and phone, while staying current on fashion trends and collaborating with other departments.