Italian-Speaking Client Relations Pro | Upsell & Delight

Employers from Greece; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Two extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking an Italian-speaking Client Relations Specialist in the United States to nurture relationships with clients. You will respond to inquiries, provide personalized product and service support, and document all interactions in our CRM system.

Responsibilities include addressing client concerns, collaborating with the team to improve service, and identifying upsell opportunities while staying informed about company offerings and industry trends.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in client relations, customer support, or related roles is advantageous.
• Outstanding communication and interpersonal skills.
• Strong problem-solving with a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in CRM software and basic computer applications.

Responsibilities

• Engage with Italian-speaking clients via phone, email, and live chat to build relationships.
• Respond to inquiries about products and services with personalized support.
• Address and resolve client concerns to ensure high satisfaction.
• Document all client interactions in the CRM system for tracking.
• Collaborate with team members to improve service delivery.
• Identify opportunities for upselling or cross-selling based on client needs.
• Stay informed about offerings and industry trends to guide clients.

Skills

Italian fluency

English fluency

Customer support experience

Communication skills

CRM proficiency

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is seeking an Italian-speaking Client Relations Specialist in the United States to nurture relationships with clients. You will respond to inquiries, provide personalized product and service support, and document all interactions in our CRM system.

Responsibilities include addressing client concerns, collaborating with the team to improve service, and identifying upsell opportunities while staying informed about company offerings and industry trends.