Italian-Speaking Airport Ticket & Gate Agent

Delta Air Lines, Inc.; Detroit (MI); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

401(k) with company contributions up 9

Paid time off

Paid holidays

Flight privileges

Health benefits

Job summary

Delta Air Lines, Inc. is seeking a Language of Destination (LOD) Customer Service Agent in Detroit to assist travelers with tickets, boarding, and travel information. The role requires fluency in English and Italian and the ability to work 20–40 hours per week in a fast-paced airport environment.

You will greet customers, help with check-in, tickets, and baggage, and ensure proper documentation. Delta offers competitive pay, health benefits, and space‑available flight privileges.

Qualifications

• Must be fluent in English and Italian with assessment.
• 18+ years old and authorized to work in the United States.
• Able to lift bags up to 70 pounds.
• Excellent verbal and written communication.
• Pass Customer Service Assessment.
• Willing to work fixed or rotating schedules including weekends/holidays.
• Ability to hold SIDA badge and Customs Seal.
• Previous ticketing experience preferred.

Responsibilities

• Greet customers and assist with ticketing and baggage check-in.
• Use a computer to sell, print, and reissue tickets.
• Manage check-in process and ensure proper travel docs.
• Tag baggage and lift tasks from scales to conveyors.
• Escort unaccompanied minors and disabled passengers.
• Greet, guide, and assist customers with gate boarding and routing.
• Operate jet ways and manage boarding process.
• Maintain safety in all procedures.

Skills

Bilingual English/Italian

Customer service excellence

Strong communication skills

Safety awareness

Basic computer skills

Education

High school diploma or equivalent

Job description

Delta Air Lines, Inc. is seeking a Language of Destination (LOD) Customer Service Agent in Detroit to assist travelers with tickets, boarding, and travel information. The role requires fluency in English and Italian and the ability to work 20–40 hours per week in a fast-paced airport environment.

You will greet customers, help with check-in, tickets, and baggage, and ensure proper documentation. Delta offers competitive pay, health benefits, and space‑available flight privileges.