Ticket/Gate Agent LOD Italian (Customer Service Agent) - DTW

Delta Air Lines, Inc.; Detroit (MI); Sur place; USD 2 066 000 - 3 031 000; Temps partiel

Avantages offerts par ce poste

401(k) with company contributions up 9

Paid time off

Paid holidays

Flight privileges

Health benefits

Résumé du poste

Delta Air Lines, Inc. is seeking a Language of Destination (LOD) Customer Service Agent in Detroit to assist travelers with tickets, boarding, and travel information. The role requires fluency in English and Italian and the ability to work 20–40 hours per week in a fast-paced airport environment.

You will greet customers, help with check-in, tickets, and baggage, and ensure proper documentation. Delta offers competitive pay, health benefits, and space‑available flight privileges.

Qualifications

• Must be fluent in English and Italian with assessment.
• 18+ years old and authorized to work in the United States.
• Able to lift bags up to 70 pounds.
• Excellent verbal and written communication.
• Pass Customer Service Assessment.
• Willing to work fixed or rotating schedules including weekends/holidays.
• Ability to hold SIDA badge and Customs Seal.
• Previous ticketing experience preferred.

Responsabilités

• Greet customers and assist with ticketing and baggage check-in.
• Use a computer to sell, print, and reissue tickets.
• Manage check-in process and ensure proper travel docs.
• Tag baggage and lift tasks from scales to conveyors.
• Escort unaccompanied minors and disabled passengers.
• Greet, guide, and assist customers with gate boarding and routing.
• Operate jet ways and manage boarding process.
• Maintain safety in all procedures.

Connaissances

Bilingual English/Italian

Customer service excellence

Strong communication skills

Safety awareness

Basic computer skills

Formation

High school diploma or equivalent

Description du poste

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

As a Language of Destination (LOD) Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.

Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

Customer Service Agents Serving As a Ticket Agent Are The First To Greet Our Customers To Guide And Assist Them With The Ticketing And Baggage Check-in Process.

• Greet customers to guide and assist them with the ticketing and baggage check-in process.
• Use a computer to sell, print, and reissue tickets.
• Manage the check-in process, ensuring that customers have the proper travel documentation.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
• Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
• Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:

• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
• Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
• Practices safety-conscious behaviors in all operational processes and procedures.

As a LOD Agent, you will need to be fluent in both English and Italian to better serve customers.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact [e-mail].

What You Need To Succeed (Minimum Qualifications)

• Preferred Language of Destination – Italian with the ability to pass standardized language assessment both verbal and written.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces a diverse set of people, thinking and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Must be proficient in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic computer skills.
• Must successfully pass a Customer Service Assessment.
• Frequently lift bags or items weighing up to and including 50 pounds.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
• Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Previous ticketing experience is preferred.

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.