Bilingual Customer Service Manager (English/Italian)

Delta Airlines; Tallahassee (FL); Remote; USD 28,000 - 41,000; Full time

Job summary

Delta Airlines in the United States is seeking a Customer Service Agent to support passengers through ticketing, reservations, and airport services. The role emphasizes customer care and efficient use of Delta technology to enhance the travel experience.

You will greet travelers, assess needs, and guide them through available options while maintaining Delta's service standards. The position requires a bachelor's degree, fluency in English and Italian, and the ability to work varied shifts,

Qualifications

• Must be fluent in English and Italian, written and spoken.
• Must have a valid work document to work/live in Italy at the time of application.
• Delta will not sponsor candidates for this position.
• Must be willing to work scheduled shifts including afternoons, evenings, weekends and holidays.
• Must type at least 30 words per minute to use the agent's computer package.

Responsibilities

• Manages ticketing and reservations for passengers and events, including luggage handling.
• Greets customers, assesses needs, explains Delta technology options, and guides them.
• Promotes efficient use of airport technology to enhance customer experiences.
• Displays Delta's positive image.
• Notifies customers about service delivery.
• Coordinates with internal teams to dispatch aircraft on time.
• Performs tasks as needed across operations.
• Demonstrates safety practices in all procedures.

Skills

English fluency

Italian fluency

Education

Bachelor's Degree

Job description

Delta Airlines in the United States is seeking a Customer Service Agent to support passengers through ticketing, reservations, and airport services. The role emphasizes customer care and efficient use of Delta technology to enhance the travel experience.

You will greet travelers, assess needs, and guide them through available options while maintaining Delta's service standards. The position requires a bachelor's degree, fluency in English and Italian, and the ability to work varied shifts,