ITAD Logistics & Customer Support Associate

Ingram Micro Inc; Chandler (AZ); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

401(k) plan

Disability coverage

Job summary

Ingram Micro Inc. is seeking an Associate, Customer Support to coordinate IT Asset Disposition requests, transportation activities, asset collections and service execution within a fast-paced environment.

The ideal candidate has 1–2 years in customer service or logistics, strong communication, and proficiency with Microsoft Office; the role offers base pay and benefits including healthcare, PTO, parental leave and a 401(k) plan.

Qualifications

• High school diploma or equivalent; business/Logistics education is an asset.
• 1–2 years in customer service, logistics coordination or related field.
• Experience in logistics, transportation, distribution, reverse logistics preferred.
• Strong communication, multitasking and attention to detail.

Responsibilities

• Be the primary contact for customer inquiries related to ITAD services.
• Review requests and work orders for completeness before service execution.
• Coordinate transportation, asset pickups and onsite services with teams and providers.
• Support fleet scheduling and third-party transportation arrangements.
• Communicate updates, milestones and exceptions to customers and stakeholders.
• Prepare transportation quotations and service estimates using pricing tools.
• Monitor open service requests from start to finish with timely follow-up.
• Maintain accurate records and documentation in company systems.
• Adhere to chain-of-custody requirements and compliance standards.

Skills

Customer service

Logistics coordination

Transportation coordination

Attention to detail

Multitasking

Education

High school diploma

Tools

Microsoft Office

Excel

Outlook

Teams

Job description

Ingram Micro Inc. is seeking an Associate, Customer Support to coordinate IT Asset Disposition requests, transportation activities, asset collections and service execution within a fast-paced environment.

The ideal candidate has 1–2 years in customer service or logistics, strong communication, and proficiency with Microsoft Office; the role offers base pay and benefits including healthcare, PTO, parental leave and a 401(k) plan.