Warehouse Coordinator

Ingram Micro; Chandler (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Ingram Micro Inc. is seeking an Associate, Customer Support to drive IT Asset Disposition (ITAD) services by coordinating customer requests, transportation activities, asset collections, and service execution.

You will thrive in a fast-paced environment while managing multiple priorities with accuracy. The role emphasizes strong customer service, logistics coordination, and collaboration across internal teams and providers to ensure timely delivery and accurate documentation throughout the asset

Qualifications

• Minimum 1–2 years of experience in customer service, logistics coordination, transportation, distribution, or a related field.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with accuracy and attention to detail.

Responsibilities

• Serve as a primary point of contact for customer inquiries related to ITAD services.
• Review requests and work orders for completeness before service execution.
• Coordinate transportation, asset pickups, onsite services, and related logistics activities.
• Support fleet scheduling and third-party transportation arrangements.
• Communicate service updates and milestones to customers and stakeholders.
• Prepare transportation quotations and service estimates using pricing tools.
• Monitor open service requests through to completion and follow up as needed.
• Maintain accurate records and documentation within company systems.
• Support chain-of-custody requirements and ensure proper documentation.

Skills

Customer service

Logistics coordination

Communication

Multitasking

Detail-oriented

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Outlook

Teams

Excel

Job description

Salary - $22.00 per hour

Position Summary

The Associate, Customer Support supports the successful delivery of IT Asset Disposition (ITAD) services by coordinating customer requests, transportation activities, asset collections, and service execution.

This position is ideal for a customer-focused professional with experience in customer service, logistics, transportation, distribution, or related operational environments who thrives in a fast-paced setting and enjoys managing multiple priorities.

What You'll Do

• Serve as a primary point of contact for customer inquiries related to ITAD services, providing timely and professional support.
• Review customer requests and work orders to ensure information is complete and accurate prior to service execution.
• Coordinate transportation, asset pickups, onsite services, and related logistics activities with internal teams and approved service providers.
• Support fleet scheduling and third-party transportation arrangements to meet customer and operational requirements.
• Communicate service updates, milestones, and exceptions to customers and internal stakeholders.
• Assist in preparing transportation quotations and service estimates using established pricing tools and processes.
• Monitor and manage open service requests through completion, ensuring timely follow-up and issue resolution.
• Maintain accurate records, scheduling information, customer communications, and service documentation within company systems.
• Support chain-of-custody requirements and ensure documentation is completed accurately throughout the asset disposition process.
• Follow established operational procedures, compliance standards, and customer-specific requirements.
• Escalate customer, operational, or service delivery issues when appropriate to support successful outcomes.

What You'll Bring to the Role

• High school diploma or equivalent required; post‑secondary education in Business, Logistics, Operations, or a related field is an asset.
• Minimum 1-2 years of experience in customer service, customer support, logistics coordination, transportation, distribution, operations, or a related field.
• Experience working in logistics, transportation, distribution, reverse logistics, supply chain environments is preferred.
• Strong customer service mindset with excellent verbal and written communication skills.
• Proven ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong organizational and problem-solving skills with the ability to identify and resolve routine issues independently.
• Experience coordinating schedules, service requests, shipments, transportation activities, or operational workflows is an asset.
• Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel.
• Ability to collaborate effectively across cross-functional teams and external service providers.
• Ability to learn new systems, processes, and technologies in a dynamic operational environment.