IT Asset Disposition Logistics Coordinator

Ingram Micro Inc.; Chandler (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Ingram Micro Inc. is seeking an Associate, Customer Support to drive IT Asset Disposition (ITAD) services by coordinating customer requests, transportation activities, asset collections, and service execution.

You will thrive in a fast-paced environment while managing multiple priorities with accuracy. The role emphasizes strong customer service, logistics coordination, and collaboration across internal teams and providers to ensure timely delivery and accurate documentation throughout the asset

Qualifications

• Minimum 1–2 years of experience in customer service, logistics coordination, transportation, distribution, or a related field.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with accuracy and attention to detail.

Responsibilities

• Serve as a primary point of contact for customer inquiries related to ITAD services.
• Review requests and work orders for completeness before service execution.
• Coordinate transportation, asset pickups, onsite services, and related logistics activities.
• Support fleet scheduling and third-party transportation arrangements.
• Communicate service updates and milestones to customers and stakeholders.
• Prepare transportation quotations and service estimates using pricing tools.
• Monitor open service requests through to completion and follow up as needed.
• Maintain accurate records and documentation within company systems.
• Support chain-of-custody requirements and ensure proper documentation.

Skills

Customer service

Logistics coordination

Communication

Multitasking

Detail-oriented

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Outlook

Teams

Excel

Job description

Ingram Micro Inc. is seeking an Associate, Customer Support to drive IT Asset Disposition (ITAD) services by coordinating customer requests, transportation activities, asset collections, and service execution.

You will thrive in a fast-paced environment while managing multiple priorities with accuracy. The role emphasizes strong customer service, logistics coordination, and collaboration across internal teams and providers to ensure timely delivery and accurate documentation throughout the asset