IT User Support Specialist

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 55,000 - 64,000; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy for IU courses

10 paid holidays

Generous paid time off

Job summary

Indiana University Bloomington seeks an Onsite Support professional within Executive and Internal Technology Support (EITS) to deliver high-level IT support to executives and VIP users. You will configure and maintain executive devices and provide on-site and remote support for meetings, presentations, and events.

In this hybrid role, you will perform technical consulting, system analysis, and collaborate with staff to implement best practices, while staying current with emerging technologies

Qualifications

• Proficient written and verbal communication skills.
• - Maintains a high degree of professionalism.
• - Demonstrates time management and priority setting skills.
• - Demonstrates a high commitment to quality.
• - Flexibility to work in a fast-paced environment.
• - Seeks to acquire knowledge in area of specialty.
• - Friendly and service-oriented.
• - Excellent organizational skills.
• - Sound understanding of network fundamentals and best practices.
• - Knowledge of Windows and Macintosh OSes and email clients.

Responsibilities

• Provides white-glove IT support to executives, senior leadership, and VIP users.
• - Configures, deploys, maintains, and replaces executive computers, mobile devices, and peripherals.
• - Provides onsite and remote support for executive meetings, presentations, and events.
• - Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
• - Researches and evaluates new technologies and releases; advises on deployment strategies.
• - Collaborates with staff on complex issues requiring specialized knowledge.
• - Stays current on emerging technologies and best practices to improve IT support processes.

Skills

Communication skills

Professionalism

Time management

Quality focus

Adaptability

Learning mindset

Customer service

Organizational skills

Network fundamentals

Windows/macOS familiarity

Education

Bachelor's degree (computer science or related field)

Tools

Microsoft Office

Exchange/Email clients

Job description

Department

ONSITE SUPPORT (UA-CONS-IUBLA)

Department Information

Join Our Team at Executive and Internal Technology Support(EITS)

At EITS, a division of UniversityInformation Technology Services (UITS) , we empower success bydelivering cutting-edge technology, tools, and services. UITS playsa vital role in supporting Indiana University's (IUs) mission ofexcellence in research, teaching, outreach, and lifelonglearning.

About EITS

EITS provides 24/7/365 IT support across IU campuses, specificallyfor high-profile executives and their teams, including:

• The President, Executive Vice Presidents, and VicePresidents
• University General Counsel
• Office of the IU Indianapolis Chancellor
• IU Board of Trustees

Additionally, we offer comprehensive technical support for internalUITS staff at Indiana University Bloomington (IUB) and IndianaUniversity Indianapolis (IUI).

Join us and contribute to a dynamic environment where technologymeets innovation, and a person's skills help shape the future ofIU.

Job Summary

Department Specific Responsibilities

• Provides white-glove IT support to executives, seniorleadership, and VIP users.
• Configures, deploys, maintains, and replaces executivecomputers, mobile devices, and peripherals.
• Provide onsite and remote support for executive meetings,presentations, and events.

General Responsibilities

• Provides technical consulting, advising, and systems analysisservices for client-supported software and systems.
• Utilizing system analysis techniques and procedures, conductsresearch and evaluates use of existing technology solutions andtheir future releases, new product releases of client software, andemerging technologies, applications, and industry trends.
• Provides advice for best practices of deployment ofcollaboration solutions; partners with appropriate technical staffon unique problems requiring specialized knowledge.
• Stays up-to-date on emerging technologies, trends, and bestpractices; makes recommendations to improve IT support processesand procedures.
• Communicates effectively with clients in resolving escalatedissues.
• May provide informal and formal training to faculty staff andstudents on information technology.
• Adheres to documentation standards (issues, resolutions,updates/changes).

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science or relatedfield.)

WORK EXPERIENCE

Preferred

• Some experience providing technical computing support to usersvia direct consultation, development and delivery of computingeducation, writing user documentation, or related experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Friendly and service-oriented.
• Excellent organizational skills.
• Sound understanding of network fundamentals, and understandingand application of existing industry best practices.
• Knowledge and skill in recent Microsoft Office suite.
• Familiarity with recent Microsoft Windows and Macintosh clientOperating System (OSes), Exchange, common email clients.

Working Conditions / Demands

This position requires the ability to communicate effectively andto operate computers and other related technical equipment. Therole is required to maintain and interact with computers andfrequently move objects weighing up to 50 pounds. The person inthis role must be able to perform the essential functions with orwithout an accommodation.

Work Location

Bloomington, Indiana 47405

This position is eligible for a hybrid schedule (mix between 1remote workday and 4 in-person workdays), subject to change in thefuture based on university policy and business needs.

Advertised Salary

$55,160.00 annually

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: IT User Support

Click here to learn more about Indiana University'sJob Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online . You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us

Request Support

Telephone: [phone]