IT User Accounts Analyst

Apex Systems; Andrews (TX); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

Accrued Sick Leave

11 Paid Federal Holidays

80 PTO hours AFTER 12 Months

Job summary

Apex Systems is seeking an IT User Accounts Analyst for 100% onsite work at Joint Base Andrews. The role supports email, directories, and standard Windows applications, acting as the first line of contact for hardware/software issues.

The ideal candidate has Security+ CE, an Associate’s degree, and 5+ years (or 7+ years) of experience, with strong Active Directory skills and customer service. This is a long-term contract opportunity.

Qualifications

• Associate’s degree or equivalent experience with 5+ years (or 7+ years) in IT support.
• Proficient with Active Directory and good customer service.
• Security+ CE certification required.

Responsibilities

• Provide phone and in-person support for email, directories, Windows apps.
• Create/modify user accounts in Active Directory for hires, role changes, terminations.
• Troubleshoot access issues, grant file share permissions, and maintain groups.

Skills

Active Directory

Security+ CE

Education

Associate’s Degree

Job description

Job#: 3047167

Position

IT User Accounts Analyst

Location

Joint Base Andrews (100% ONSITE)

Duration

Long Term Contract until 06/2029

Clearance

MUST BE ELIGIBLE TO MAINTAIN OR OBTAIN A TS/SCI CLEARANCE (sponsorship unavailable)

Shift

Monday - Friday 9:00 AM – 5:00 PM

Pay

$40.11/hr. (BASE PAY) + $5.09/hr. (SCA PAY) = $45.20/hr (SET RATE)

Benefits

• Accrued Sick Leave | 11 Paid Federal Holidays | 80 PTO hours AFTER 12 Months

MUST HAVES

• Security+ CE ( please send copy )
• Associate’s & 5+ years of experience OR 7+ Years of experience
• Proficient with Active Directory and excellent customer service skills

Responsibilities

Provides phone and in-person support to users in the areas of e-mail, directories, and standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Primary Duties

• Create, modify, disable and delete user accounts in Active Directory in response to new hires, role changes, and terminations. This includes managing user attributes and group membership.
• Create and maintain security and distribution groups.
• Troubleshoot and resolve user access issues, including login problems and permission errors via phone, MS teams & email
• Grant File share permissions
• Provide excellent customer service support to our end users for questions, problems or issues

Basic Requirements

• Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
• General experience includes information systems development and other work in the client/server field, or related fields.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.