Business Process Analyst - Infrastructure

Apex Systems; Hopkins (MN); On-site; USD 85,000 - 110,000; Full time

Job summary

Everforth Apex is seeking a Business Process Analyst for a 9-month engagement in Hopkins, MN to analyze and improve infrastructure- and security-focused processes. You will partner with infrastructure, security, engineering, and operations teams to document current-state workflows, identify gaps, and drive governance and operational improvements.

The role emphasizes documenting processes, creating SOPs, and facilitating cross-functional workshops to deliver executive-ready reporting and

Qualifications

• 5+ years of experience as a Process Analyst/Business Analyst or similar role in enterprise tech environments.
• Experience with infrastructure teams (server, network, cloud, storage, platform, operations).
• Experience supporting security, risk, or compliance initiatives in technology.
• Ability to document and improve operational processes across cross-functional teams.
• Strong facilitation skills for technical and non-technical stakeholders.
• Experience creating process docs, workflow diagrams, governance artifacts.
• Strong organizational skills to manage multiple priorities and action items.
• Proficient with Office suite and collaboration tools (Jira, ServiceNow, SharePoint, Visio, Excel, PowerPoint).

Responsibilities

• Analyze and document current-state processes for infrastructure and security initiatives.
• Partner with cross-functional teams to identify gaps, inefficiencies, dependencies, and risks.
• Develop target-state process flows, SOPs, intake models, and governance routines.
• Coordinate process improvements tied to security efforts like vulnerability remediation and patch governance.
• Facilitate working sessions to gather requirements and validate workflows.
• Create process maps, RACI models, requirements, and action trackers.
• Track actions, milestones, dependencies, and risks across workstreams.
• Support reporting and status communications to leadership and stakeholders.
• Identify opportunities to improve consistency, accountability, and adoption.
• Assist with implementation planning for practical processes for infrastructure teams.

Skills

Facilitation skills

Documentation

Governance artifacts

Process mapping

Stakeholder engagement

Jira

ServiceNow

SharePoint

Microsoft Office

Visio

Tools

Jira

ServiceNow

SharePoint

Visio

Excel

PowerPoint

Job description

Job #: 3040201

Job Description

Business Analyst

Location

Hopkins, Minnesota (Onsite)

Role Overview

A Business Process Analyst is sought for a 9-month engagement to support infrastructure-focused security initiatives. This role will partner with infrastructure, security, engineering, operations, and program teams to analyze current processes, identify gaps, and help drive improvements that strengthen execution, governance, and operational consistency within a complex enterprise technology environment. The ideal candidate has experience in infrastructure or enterprise technology environments and understands how security initiatives affect operational teams.

Key Responsibilities

• Analyze and document current-state processes related to infrastructure and security initiatives.
• Partner with infrastructure, engineering, security, and operational teams to identify process gaps, inefficiencies, dependencies, and risks.
• Support the development of target-state process flows, standard operating procedures, intake models, and governance routines.
• Help coordinate process improvements tied to security efforts such as vulnerability remediation, patching governance, and exception management.
• Facilitate working sessions with cross-functional stakeholders to gather requirements and validate workflows.
• Develop clear documentation including process maps, RACI models, requirements, and action trackers.
• Track action items, process milestones, dependencies, and risks across multiple workstreams.
• Support reporting and status communication for leadership and program stakeholders.
• Identify opportunities to improve consistency, accountability, and operational adoption.
• Assist with implementation planning to ensure new or revised processes are practical for infrastructure teams to execute.

Required Qualifications

• 5+ years of experience as a Process Analyst, Business Analyst, Program Analyst, or related role in enterprise technology environments.
• Experience working with infrastructure organizations, such as server, network, cloud, storage, platform, or operations teams.
• Experience supporting security, risk, compliance, or remediation-related initiatives in a technology environment.
• Demonstrated ability to document and improve operational processes across cross-functional teams.
• Strong facilitation skills with the ability to engage technical and non-technical stakeholders.
• Experience creating process documentation, workflow diagrams, procedures, and governance artifacts.
• Organizational skills with the ability to manage multiple priorities and follow through on action items.
• Proficiency with tools such as Microsoft Office, Visio, Excel, PowerPoint, Jira, ServiceNow, or SharePoint.

Preferred Qualifications

• Experience in large, regulated enterprise environments.
• Familiarity with infrastructure security concepts such as vulnerability management, patch lifecycle processes, and asset ownership.
• Experience supporting technology transformation, governance, or control-related initiatives.
• Working knowledge of Agile, hybrid delivery models, or structured program governance practices.
• Ability to translate technical operational issues into process improvements and executive-ready reporting.

Company Overview

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodations

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Contact and Legal

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.