Help Desk Technician Tier III

Apex Systems; Washington (District of Columbia); On-site; USD 103,155,000 - 117,482,000; Full time

Benefits offered by this job

Medical benefits

401K with match

ESPP

HSA

Training programs

Job summary

Apex Systems is seeking an IT Support / Help Desk Specialist for the Washington D.C. area (Bolling AFB) on a 12+ month contract, with an hourly rate of $36.00-$41.00 on W-2.

Required: Top Secret Clearance w CI Poly eligibility, Security+CE, and 1 year of IT support experience; familiarity with ticketing systems such as ServiceNow, Remedy, or SCSM. Responsibilities include account management, software installs, and on-call support.

Qualifications

• Top Secret Clearance w CI Poly eligibility is required.
• Security+CE certification is required.
• At least 1 year of IT support or help desk experience.
• Experience using ticketing systems (ServiceNow, Remedy, SCSM, etc.).

Responsibilities

• Perform user account management per the Account Management Plan.
• Install and upgrade software on operating systems and packages.
• Provide technical assistance for hardware and software issues; diagnose and resolve problems.
• Provide status updates and analysis to government leadership as needed; create PowerPoint briefs.
• Monitor networks during core hours with on-call support, including weekends/holidays.
• Document and control end-user issues and determine escalation when needed.

Skills

Top Secret Clearance w CI Poly

Security+CE

IT Support Experience

Ticketing System Experience

Tools

ServiceNow

Remedy

SCSM

Job description

Job#: 3044852

Job Description:

IT Support / Help Desk Specialist - (Washington D.C. Area)

$36.00 - $41.00 / Hourly Rate

Apex Systems has an Immediate Need for a IT Support / Help Desk Specialist in Washington D.C Area (Bolling AFB) !!! This will be an estimated "12+ Month Contract" opportunity, supporting one of our Largest Government Clients on the East Coast! Please See Below for all Position Details & How To Apply.

- Job Title: IT Support / Help Desk Specialist

- Location: Washington D.C Area (Bolling AFB)

- Contract Layout: estimated "12+ Month Contract"

- Hourly Rate on Contract: $36.00 - $41.00 / Hourly on W-2

REQUIREMENTS

• Top Secret Clearance w/ CI Poly (Eligibility)
• Security+CE
• 1 Year of Experience in IT Support / Customer Support
• Experience using a Ticketing System (i.e. ServiceNow, Remedy, SCSM, etc.)

Job Description

• Performs user account management per the Account Management Plan.
• Performs advanced software installations and upgrades to operating systems and layered software packages.
• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Provides system updates and statuses to Government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed
• Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
• Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as
• determine if there are sufficient controls to elevate issues according to priority.
• Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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