IT Tier I Technician - Resort IT Support & Growth

Kalahari Resorts LLC; Wisconsin; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching, PTO, holidays

Health, dental, vision coverage for ft

Employee perks at all resorts

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking an IT Tier I Technician to join our IT team. You will perform technical assistance for the resort and convention center’s IT systems, logging issues, and coordinating with users to resolve problems quickly.

The role emphasizes patient, empathetic service, clear communication, and teamwork—critical to keeping guests and staff connected across all departments.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in computer science preferred.
• 2+ years of computer programming is helpful.

Responsibilities

• Install selected software, maintain proper security levels and access rights.
• Ensure the quality of systems operations in all areas of the company by communicating with all levels of users and offering direction and assistance.
• Facilitate the flow of information within the IT Department through department meetings and daily stand-ups.
• Ensure maximum service level and satisfaction to all systems users.
• Conduct an inventory of all systems on property and maintain records.
• Maintain knowledge of all relevant software and network applications.

Skills

Communication

Problem solving

Customer service

Team collaboration

Education

High school diploma or GED

Bachelor's degree in computer science

Job description

Kalahari Resorts & Conventions in Wisconsin Dells is seeking an IT Tier I Technician to join our IT team. You will perform technical assistance for the resort and convention center’s IT systems, logging issues, and coordinating with users to resolve problems quickly.

The role emphasizes patient, empathetic service, clear communication, and teamwork—critical to keeping guests and staff connected across all departments.