Hospitality IT Support Specialist (Tier 1)

Kalahari Resorts LLC; Wisconsin Dells (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Career growth opportunities with内部prom

401(k) matching

Paid time off and holidays

Health, dental, and vision coverage

Employee appreciation events and perks

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells, WI is seeking an IT Tier I Technician to join our IT team. You will provide technical assistance for resort and convention center IT systems, assist users, and support daily operations with a service-first mindset.

Responsibilities include software installation, maintaining security and access rights, and keeping accurate system records. A high school diploma is required; a CS degree is preferred; 2+ years of programming experience is helpful.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in computer science preferred.
• 2+ years of computer programming is helpful.

Responsibilities

• Install selected software, maintain proper security levels and access rights.
• Ensure the quality of systems operations in all areas of the company, by communicating with all levels of systems users and offering direction and assistance as needed.
• Facilitate the flow of information throughout the IT Department, by attending regularly scheduled department meetings and participating in daily stand-up meetings.
• Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
• Conduct an inventory of all systems on property and maintain accurate records by updating information as needed.
• Maintain a working knowledge of all appropriate software and network applications.

Skills

Customer service mindset

Communication

Problem-solving

Education

Bachelor's degree in Computer Science

Job description

Kalahari Resorts & Conventions in Wisconsin Dells, WI is seeking an IT Tier I Technician to join our IT team. You will provide technical assistance for resort and convention center IT systems, assist users, and support daily operations with a service-first mindset.

Responsibilities include software installation, maintaining security and access rights, and keeping accurate system records. A high school diploma is required; a CS degree is preferred; 2+ years of programming experience is helpful.