Resort IT Technician: Network & End-User Support

Great Wolf Lodge; Traverse City (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Great Wolf Lodge is seeking an IT Technician to provide technical support for lodge systems, report to the IT Manager, and manage workstations, printers, servers, backups, and network monitoring across the resort.

The role requires knowledge of O365, MS Office, TCP/IP networks, and AV support, with prior IT experience in hotel or resort environments preferred. This on-site position includes opportunities to participate in ongoing training and professional development.

Qualifications

• Associates degree in IT or related field (or equivalent combination of education/experience)
• Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen

Responsibilities

• Work closely with on property staff on systems related issues pertaining to the PMS, POS
• Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
• Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
• Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
• Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
• Administer and enforce GWR license agreements for compliance budgetary accuracy
• Work closely with members of the GWR IT team
• Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
• Assist the corporate IT on projects and support related issues in the field or at the corporate office
• Prioritize projects and support workload at the resort
• Conduct regular training sessions to keep the knowledge base at the properties current

Skills

O365 & MS Office

Network concepts

Desktop OS

AV support

Education

Associate degree in IT

Tools

SCCM administration

Cisco

Server virtualization

Job description

Great Wolf Lodge is seeking an IT Technician to provide technical support for lodge systems, report to the IT Manager, and manage workstations, printers, servers, backups, and network monitoring across the resort.

The role requires knowledge of O365, MS Office, TCP/IP networks, and AV support, with prior IT experience in hotel or resort environments preferred. This on-site position includes opportunities to participate in ongoing training and professional development.