Resort IT Technician: Systems & Network Support

Great Wolf Lodge; Baraboo (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Great Wolf Lodge seeks an IT Technician to provide technical support for lodge systems, monitor networks, and manage hardware and backups. You will install, maintain, and administer local servers and workstations, ensuring smooth PMS/POS operations and IT policy adherence.

The role reports to IT Manager, involves training staff, collaborating with the IT team, and contributing to ongoing system improvements across the property.

Qualifications

• Associates degree in IT or related field
• Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen

Responsibilities

• Work closely with on property staff on systems related issues pertaining to the PMS, POS
• Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
• Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
• Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
• Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
• Administer and enforce GWR license agreements for compliance budgetary accuracy
• Work closely with members of the GWR IT team
• Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
• Assist the corporate IT on projects and support related issues in the field or at the corporate office
• Prioritize projects and support workload at the resort
• Conduct regular training sessions to keep the knowledge base at the properties current

Skills

O365 & MS Office

Network concepts

Desktop & mobile OS

Audio/Visual support

MS Office proficiency

Problem solving

Attention to detail

Multi-tasking

Education

Associates degree in IT or related field

Equivalent education/experience

Tools

SCCM

Cisco

Server virtualization

TCP/IP

Ethernet

Job description

Great Wolf Lodge seeks an IT Technician to provide technical support for lodge systems, monitor networks, and manage hardware and backups. You will install, maintain, and administer local servers and workstations, ensuring smooth PMS/POS operations and IT policy adherence.

The role reports to IT Manager, involves training staff, collaborating with the IT team, and contributing to ongoing system improvements across the property.