IT TECHNICIAN SPECIALIST

Carypines; Caribou (ME); On-site; USD 34,000 - 52,000; Full time

Job summary

Cary Medical Center in Maine is seeking an IT Specialist to provide technical support and resolve issues with the organization’s computer networks and systems. Responsibilities include installing, maintaining, and troubleshooting standard PC and network hardware and software, with a focus on end-user support and problem resolution.

The role requires an in-depth understanding of PC hardware, peripherals, devices, and software and the ability to install, maintain, and troubleshoot independently.

Qualifications

• Minimum Associates in Science in Information Systems; bachelor’s in science in Information Systems preferred.
• Industry Certifications related to the position preferred.

Responsibilities

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues, either on-site or remotely.
• Walk end-users through the problem-solving process.
• Repairing or replacing damaged hardware.
• Assists in the installation of network infrastructure equipment including cabling plants and telecommunications hardware.
• Performing tests and evaluations on new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Managing technical documentation.
• Evaluate and resolve computer, system, and user problems in multi‑platform environments.
• Implements backup and recovery procedures.
• Assists in monitoring and troubleshooting LAN/WAN performance and resolving networking problems.

Education

Associates in Science in Information Systems

Bachelor’s in Science in Information Systems

Industry Certifications related to the position

Job description

Description

Schedule: Full-Time / 40 hours

Shift: Days

Location: On Site Only
FLSA Status: Non-Exempt

Pay Range

$25.00 – $37.75 per hour

The compensation range listed above represents the good‑faith range Cary Medical Center anticipates relying upon when making an offer for this position. Starting pay is determined based on factors including, but not limited to, experience, education, certifications, internal equity, and market conditions.

Job Summary:

Position will provide technical support and assistance to resolve problems with the organizations computer networks and systems to include installing, maintaining, and troubleshooting standard PC and Network hardware and software. Position will work to resolve the majority of end‑user and system issues relating to hardware and network equipment. Success applicants must have an in‑depth understanding of PC hardware, peripherals, devices, and software applications and be able to independently install, maintain, and trouble‑shoot PC’s. Success applicants may perform network infrastructure and maintenance tasks and may perform LAN administration and maintenance tasks.

The IT Specialist is expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to the end‑user’s technical needs, understand their problems and implement solutions.

Essential Duties:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues, either on‑site or remotely.
• Walk end-users through the problem-solving process.
• Repairing or replacing damaged hardware.
• Assists in the installation of network infra-structure equipment including cabling plants, communications backbone equipment, and telecommunications hardware.
• Performing tests and evaluations on new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.
• Identify and suggest possible improvements on procedures.
• Evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems, installing and maintaining computer hardware, software, and peripherals in the network and/ or multi-platform environment.
• Implements backup and recovery procedures.
• Assists in monitoring and troubleshooting of LAN and WAN system performance and resolving communications and networking problems.
• Complies with all local, state, and federal laws, regulations, and requirements
• Perform other related duties as assigned

Requirements

Education, Skills, Experience Requirements:

• Minimum Associates in Science in Information Systems, bachelor’s in science in Information Systems preferred.
• Industry Certifications related to the position preferred.

Availability: Days, evening shifts, weekend rotations, on‑call availability, and holidays.

Equal Employment Opportunity:

Cary Medical Center is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal or Maine law.

Contact:

• We offer a comprehensive benefits package, including health, dental, vision, retirement, and paid time off.

Cary Medical Center is an Equal Opportunity Employer & Provider