Technical Support Specialist

Talentify; Allen (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Nobis Rehabilitation Partners LLC in Allen, TX is seeking a Technical Support Specialist to oversee and maintain user hardware and software, ensuring a productive work environment for staff. This role focuses on resolving end-user issues across desktops, laptops, printers, phones, and related software.

You will be the first point of contact for computer and system concerns, help create troubleshooting materials, organize hardware warranties, and escalate complex problems to higher tiers when

Qualifications

• 2+ years of IT work experience, preferably in a healthcare environment.
• Professional written and interpersonal skills are essential when communicating with end users and vendors.

Responsibilities

• Utilize the IT Service Desk system to detail incidents and requests with steps and dates.
• Serve as the initial point of contact for computer and system concerns from users.
• Assist management in creating training and knowledge base materials for troubleshooting.
• Organize and file warranties and guides for computer hardware.
• Resolve hardware/software issues or escalate to higher support as needed.
• Provide superior customer service while communicating with users.
• Prioritize and manage multiple tasks and projects efficiently.
• Accept constructive feedback regarding software, hardware, or IT services.
• Work remotely with company service desk software as needed.
• Manage time and set realistic resolution deadlines.

Skills

Customer service

Communication

IT support

Education

Bachelor's degree in a computer related field

Job description

Position Summary:

Under the direction of the Manager, IT Service Management, the Technical Support Specialist will oversee and maintain company related user hardware and software systems. User hardware is comprised of, but not limited to, desktops, laptops, printers, phones, etc. User software systems include any software utilized by end users and some software maintained and used to manage user hardware and software by the IT department. Their skills are an asset to the company as they assist in resolving technical issues concerning end users' accounts, software, hardware or other infrastructure necessary to maintain a productive working environment.

Job Responsibilities:

1. 1. Utilize the IT Service Desk system to detail all incidents and service requests, steps taken to resolve them, and the specific dates/individuals involved.
2. 2. Act as the initial point of contact for all computer and system related concerns from the user community.
3. 3. Assist management in creating training and knowledge base materials pertaining to computer troubleshooting and usage.
4. 4. Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
5. 5. Resolve technical issues related to any computer hardware or software in use across the company or be able to efficiently hand off a technical issue that needs to be escalated to a higher tier of support.
6. 6. Exhibit superior customer service skills when communicating with the user community.
7. 7. Ability to prioritize and manage several tasks and/or projects efficiently.
8. 8. Accept constructive criticism and customer feedback regarding their experience with software, hardware or IT services.
9. 9. Comfortable working in and assisting others through company service desk software from a remote location.
10. 10. Time management skills and the ability to establish reasonable and attainable deadlines for resolution.

Minimum qualifications:

• 2+ years of relevant work experience as an IT professional preferably in a healthcare work environment.
• Professional written and interpersonal skills are essential when communicating with end users and vendors.

Desired Qualifcations:

• Bachelor's degree in a computer related field and/or relevant work equivalent experience is preferred.

Join our team and you will experience a total rewards package to support your health, life, career and retirement including

• A supportive and collaborative work environment
• Opportunities to progress in function, skill, and pay
• A competitive wage scale
• A comprehensive health and wellness package including medical, dental, and prescription drug coverage

We offer a benefits package that will best suit your family’s needs. You can choose from a variety of medical coverage plans that best fit your lifestyle. You also have the option to enroll in additional perks such as 401k, life insurance, and disability plans.

NOBIS REHABILITATION PARTNERS LLC is an EEO employer - M/F/Vets/Disabled