IT Clinical Specialist

Carypines; Caribou (ME); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Cary Medical Center in Maine is seeking a Training and Support Specialist to educate and assist end-users of clinical systems including Thrive Web Client, PACS, T-System, EPIC, Dragon Medical One, and related tools.

The role focuses on user education, workflow optimization, and issue resolution to ensure effective clinical application usage. On-site, full-time hours with a flexible schedule are provided, with a strong emphasis on patient safety and quality improvement.

Qualifications

• Be flexible, self-motivated, dependable, and capable of prioritizing work and meeting deadlines.
• Have excellent interpersonal skills and be able to deal with the public, staff and community.
• Be diplomatic in handling difficult situations related to the department.
• Be flexible and adapt easily to interruptions.
• Exhibit excellent telephone skills and have adequate computer skills.
• At least 3 years’ experience in a relevant healthcare clinical area with 2-year degree required, 4-year degree preferred.

Responsibilities

• Provide training and support to end-users of all clinical systems, including Thrive Web Client, PACS, T-System, EPIC, Dragon Medical One, Tiger Connect, and ownCLOUD resources.
• Ensure clinical application effectiveness through user education, workflow optimization and issue resolution.
• Deliver training to medical staff, office clinical staff, and other assigned clinical roles on all relevant clinical applications.
• Assist in the development and maintenance of EMR templates, electronic forms, and clinical documentation tools.
• Collaborate with internal IS support staff and external vendors to resolve hardware and software issues impacting clinical systems.

Skills

Interpersonal skills

Time management

Communication

Diplomacy

Telephone skills

Computer skills

Prioritization

Education

2-year degree required

4-year degree preferred

Tools

Thrive Web Client

PACS

T-System

EPIC

Dragon Medical One

Tiger Connect

ownCLOUD

Job description

Description

Schedule: Full-Time / 40hours

Shift: Days

Location: On Site Only

FLSA Status: Non-Exempt

Pay Range

$27.00 – $40.77 per hour

The compensation range listed above represents the good-faith range Cary Medical Center anticipates relying upon when making an offer for this position. Starting pay is determined based on factors including, but not limited to, experience, education, certifications, internal equity, and market conditions.

Job Summary

Provide training and support to end-users of all clinical systems, including but not limited to: Thrive Web Client, PACS, T-System, EPIC, Dragon Medical One, Tiger Connect, and ownCLOUD clinical resources. This role ensures clinical application effectiveness through user education, workflow optimization, and issue resolution.

Essential Duties

• Complete assigned competency training in accordance with job role, EMR, and other clinical application requirements.
• Provide minimum necessary, role-based security access to the EMR and applicable clinical systems during new hire onboarding.
• Assign online training modules based on clinical end-user roles as part of the onboarding process.
• Assist in maintaining and updating user system access, ensuring proper security protocols and risk considerations are followed.
• Deliver training to medical staff, office clinical staff, and other assigned clinical roles on all relevant clinical applications.
• Assist in the development and maintenance of EMR templates, electronic forms, and clinical documentation tools as assigned.
• Support end users by troubleshooting and resolving issues related to clinical systems and workflows.
• Participate in the design, user acceptance testing (UAT), and troubleshooting of clinical workflows and system updates.
• Communicate system updates, changes, and enhancements clearly and effectively to all relevant stakeholders.
• Attend EMR and other clinical application training sessions provided by vendors or directed by the IT Clinical/EMR Manager.
• Participate in or report to designated committees related to clinical systems utilization, patient safety, quality improvement, and case management, as requested.
• Collaborate with internal Information Systems support staff and external vendors to resolve hardware and software issues impacting clinical systems.
• Complies with local, state and federal laws and regulations.
• Performs other work-related duties as assigned.

Requirements

Education, Skills, Experience:

• Be flexible, self-motivated, dependable, and capable of prioritizing work and meeting deadlines
• Have excellent interpersonal skills and be able to deal with the public, staff and community
• Be diplomatic in handling difficult situations related to the department
• Be flexible and adapt easily to interruptions
• Exhibit excellent telephone skills and have adequate computer skills
• At least 3 years’ experience in a relevant healthcare clinical area with 2-year degree required, 4-year degree preferred.

Availability

• Monday through Friday, specific schedule will be determined by Manager.
• May require a varied schedule encompassing traditional and non-traditional hours in response to the needs of the hospital and/or physician practices.
• This position will serve as part of the "On-Call" schedule.

Equal Employment Opportunity

Cary Medical Center is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal or Maine law.

Contact

• To view the full job description or request additional information, please contact Kelly at 207-498-1311 or email [e-mail].
• We offer a comprehensive benefits package, including health, dental, vision, retirement, and paid time off. To view the complete benefits package, click here: Cary Medical Center Benefit Information

Cary Medical Center is an Equal Opportunity Employer & Provider