IT Systems & Network Support Technician

Resorts World Las Vegas LLC; Nevada (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Resorts World Las Vegas LLC is seeking an IT Technician to install, maintain, and repair hardware, software, and network devices within our luxury resort environment in Las Vegas. You will ensure the IT infrastructure is robust, secure, and used to its maximum capabilities, serving as the first line of support for end users and maintaining thorough technical documentation.

The ideal candidate has strong knowledge of operating systems, data privacy, and network fundamentals, plus experience in

Qualifications

• Experience in installing, configuring, and troubleshooting computer hardware and software.
• Experience with database programming and software installation.
• Ability to manage service requests and incidents within ITSM solutions.
• Excellent communication in English, both written and spoken.
• Willingness to work varied shifts including nights, weekends, and holidays.
• Strong customer service skills in a high-end hospitality environment.
• Ability to adhere to company policies, procedures, and security rules.

Responsibilities

• Install, maintain, and repair hardware, software, and network devices.
• Troubleshoot hardware and software issues to ensure usability.
• Repair or replace damaged hardware.
• Provide user support and act as first contact for errors.
• Manage technical documentation and ITSM service requests.
• Define software, hardware, and network requirements; ensure proper utilization.

Skills

IT operating systems

Database programming

ITSM knowledge

English communication

Shift flexibility

Customer service

Compliance knowledge

Education

Bachelor's or associate degree in computer science/engineering or related field

Job description

Resorts World Las Vegas LLC is seeking an IT Technician to install, maintain, and repair hardware, software, and network devices within our luxury resort environment in Las Vegas. You will ensure the IT infrastructure is robust, secure, and used to its maximum capabilities, serving as the first line of support for end users and maintaining thorough technical documentation.

The ideal candidate has strong knowledge of operating systems, data privacy, and network fundamentals, plus experience in