IT Tier I Technician — Resort & Guest Tech Support

Kalahari-Resorts-; Wisconsin Dells (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Health, dental, vision coverage

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells, WI seeks an IT Tier I Technician to support the resort and convention center IT systems. You will resolve user issues, install software, maintain security, and help keep services available across departments.

The role emphasizes strong communication, patience, and teamwork; a high school diploma is required, a computer science degree is preferred, and 2+ years of programming experience is a plus.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in computer science preferred.
• 2+ years of computer programming is helpful.

Responsibilities

• Install selected software, maintain proper security levels and access rights.
• Ensure the quality of systems operations in all areas of the company, by communicating with all levels of systems users and offering direction and assistance as needed.
• Facilitate the flow of information throughout the IT Department, by attending regularly scheduled department meetings and participating in daily stand‑up meetings.
• Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
• Conduct an inventory of all systems on property and maintain accurate records by updating information as needed.
• Maintain a working knowledge of all appropriate software and network applications.

Skills

Communication

Problem-solving

Teamwork

Customer service

Education

High school diploma or GED

Bachelor's degree in computer science (preferred)

Job description

Kalahari Resorts & Conventions in Wisconsin Dells, WI seeks an IT Tier I Technician to support the resort and convention center IT systems. You will resolve user issues, install software, maintain security, and help keep services available across departments.

The role emphasizes strong communication, patience, and teamwork; a high school diploma is required, a computer science degree is preferred, and 2+ years of programming experience is a plus.