Retail IT Field Technician - POS & Store Tech

Vallarta Supermarkets; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Vallarta Supermarkets seeks an IT Field Technician to provide onsite technical support to store locations, focusing on POS systems (Encor & Aloha), hardware, and store technology infrastructure. The role requires a self-starter with strong troubleshooting skills, excellent customer service, and the ability to work in a fast-paced retail environment.

Technicians perform hardware replacements, preventative maintenance, vendor coordination, PCI compliance inspections, and warranty exchanges, with

Qualifications

• 1–3 years IT support or field service experience.
• Basic understanding of POS systems, PBX/VOIP, and virtual server environments.
• Valid driver’s license and reliable personal vehicle.
• Strong communication and customer service skills.
• Ability to lift up to 60 lbs. and work on ladders or lifts when required.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems (Encor & Aloha), networking issues, telephony, virtual servers, scales, printers, and workstations.
• Diagnose technical problems and determine appropriate solutions.
• Complete detailed service reports for all onsite work.

Skills

Troubleshooting across hardware, OS, &

Customer service

Communication

Inventory management

POS systems

Networking basics

Tools

Encor POS

Aloha POS

PBX/VOIP

Job description

Vallarta Supermarkets seeks an IT Field Technician to provide onsite technical support to store locations, focusing on POS systems (Encor & Aloha), hardware, and store technology infrastructure. The role requires a self-starter with strong troubleshooting skills, excellent customer service, and the ability to work in a fast-paced retail environment.

Technicians perform hardware replacements, preventative maintenance, vendor coordination, PCI compliance inspections, and warranty exchanges, with