Hospitality IT Support Specialist

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

On-site Medical Center

401(k) Retirement Savings Plan

Paid Vacation

Job summary

Rosen Hotels & Resorts in Orlando is seeking an IT Help Desk to provide technical assistance for computer systems, hardware, software, and connectivity. You will respond to inquiries, diagnose issues, and implement solutions while delivering outstanding guest service in a hospitality setting.

The role requires 1+ years of related experience, ability to lift up to 25 lbs, and legal work authorization in the USA.

Qualifications

• 1+ years of related experience required.
• Must be able to legally work in the USA.
• High school diploma or equivalent preferred.

Responsibilities

• Respond to help desk inquiries and support requests
• Troubleshoot hardware and software issues
• Assist with network and internet connectivity
• Guide system setup and configuration
• Document and track support tickets and resolutions
• Comply with the company's drug-free and tobacco/nicotine-free policy
• All other duties as assigned

Skills

Guest service

Technical troubleshooting

Communication

Education

High school diploma or equivalent

Job description

Rosen Hotels & Resorts in Orlando is seeking an IT Help Desk to provide technical assistance for computer systems, hardware, software, and connectivity. You will respond to inquiries, diagnose issues, and implement solutions while delivering outstanding guest service in a hospitality setting.

The role requires 1+ years of related experience, ability to lift up to 25 lbs, and legal work authorization in the USA.