IT Technician

Mark One Electric Co; Kansas City (MO); On-site; USD 30,000 - 39,000; Full time

Job summary

Mark One Electric, a Kansas City-based contractor serving the Midwest since 1974, is seeking an IT Technician to support our office and field teams. You’ll prioritize user experience and clearly communicate across a diverse audience while maintaining secure systems.

This full-time hourly role runs Monday–Friday, 8:00 am–5:00 pm, with occasional after-hours for upgrades and maintenance. You will manage logins, devices, networks, and documentation, and you’ll train staff to follow company policies.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• Minimum 2 years of relevant work experience.
• Demonstrated proficiency with Microsoft Office suite.
• Successful completion of criminal background check and drug screen.

Responsibilities

• Serve as a point of contact for all technology-related issues affecting employees and the company
• Manage employee logins, approvals, and accesses
• Identify and resolve hardware issues, including coordinating replacement equipment and ensuring proper installation
• Create and maintain documentation for support processes and standard operating procedures
• Proactively monitor and administer the network, workstation operating systems, security system, backups, and servers related to the systems
• Assemble, disassemble, repair, install, and de-install computers, cell phones, and related equipment approved for use by the corporate office
• Supervise and train employees in the use of the systems to ensure compliance with pre-defined and set company policies
• Maintain accurate inventories of equipment and maintain an organized, safe and clean work area

Skills

Microsoft Office proficiency

Education

Bachelor's degree in IT or related field

Job description

Since 1974, Mark One Electric has provided advanced electrical knowledge, experience, and service to general contractors, developers, facility managers, and business owners across the Midwest region. The company has evolved and diversified, providing an array of electrical construction services from Design/build and pre-construction to underground, data/comm and specialty systems. Mark One has grown to over 500 employees and is the specialty contractor of choice for the Kansas City construction community.

The IT Technicianis responsible for providing technical support and managing the systems at the Mark One office as well as in the field.The ideal candidate should possess the ability to prioritize the user experience and communicate clearly, courteously, and effectively across a diverse audience. They should manage time and priorities effectively, be adept at multi-tasking, and be detail oriented.Further, they should demonstrate a commitment to ongoing skill development, take the initiative to identify and resolve issues, and strive for continuous improvement.

Essential Duties & Responsibilities

• Serve as a point of contact for all technology-related issues affecting employees and the company
• Manage employee logins, approvals, and accesses
• Identify and resolve hardware issues, including coordinating replacement equipment and ensuring proper installation
• Create and maintain documentation for support processes and standard operating procedures.
• Proactively monitor and administer the network, workstation operating systems, security system, safety, backups, and servers related to the systems
• Assemble, disassemble, repair, install, and de-install computers, cell phones, and related equipment approved for use by the corporate office
• Supervise and train employees in the use of the systems to ensure compliance with pre-defined and set company policies
• Maintain accurate inventories of equipment and maintain an organized, safe and clean work area

Basic Qualifications & Skills

• Bachelor's degree in IT or related field (or equivalent combination of education/experience)
• Minimum of 2 years of relevant work experience.
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen

Physical Requirements

• Able to lift 50 lbs.
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

This is a full-time, hourly position. Core schedule is Monday through Friday, from 8:00 am to 5:00 pm, 40+ hours per week. This position may require, from time to time, working outside of regular business hours, including evenings and weekends, to accommodate system upgrades and maintenance.

Mark One Electric is an Equal Opportunity Employer. We’re committed to building an inclusive workplace and welcome qualified applicants of all backgrounds.

Mark One Electric does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Mark One Electric without a prior written search agreement will be considered unsolicited and the property of Mark One Electric. Please, no phone calls or emails.