Field Office Technician, Junior - Secret Clearance

Dunhill Professional Search & Government Solutions; Kansas City (MO); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Dunhill Professional Search & Government Solutions is seeking a Field Office Technician, Junior - Secret Clearance, to provide on-site IT support in Kansas City, MO. You will diagnose and repair basic PC hardware/software, document incidents, and assist users in a federal IT environment.

This role requires a High school diploma, 1-2 years of technical support, and a current Secret clearance with Security+ certification, with travel up to 10% and no telework.

Qualifications

• High school diploma or equivalent.
• 1–2 years of technical support experience.
• Working knowledge of personal computers and peripherals.
• Ability to follow installation, configuration and escalation procedures.
• Clear, professional written and verbal communication and customer service skills.
• Current Secret security clearance.
• Security+ certification.
• On-site work in Kansas City, MO with up to 10% travel.

Responsabilités

• Install, configure, modify and repair basic PC hardware, software and peripherals.
• Provide on-site support to field-office users by phone, email and in person.
• Diagnose common hardware and software problems and implement fixes.
• Set up equipment for employee use with approved components.
• Keep accurate records of support requests and resolutions.
• Escalate complex issues to appropriate support, supervisor or vendor.
• Collaborate with IT team to improve field-office support and service.
• Maintain current knowledge of hardware, software and procedures.

Connaissances

Technical support experience

Customer service

Written and verbal communication

Troubleshooting

Formation

High school diploma or equivalent

Outils

Windows OS

Microsoft 365

Description du poste

Field Office Technician, Junior - Secret Clearance

On-site in Kansas City, MO

The Field Office Technician, Junior provides frontline, on-site technical support for personal computer hardware, software, peripherals and related end-user technology in a federal IT environment. The role responds to routine user requests, diagnoses common technical issues, performs basic equipment setup and repair, and helps ensure field-office users can effectively access and use their technology. Working under the direction of a computer support supervisor, the technician documents incidents and resolutions, escalates issues that need advanced support, and works with the team to keep IT service responsive and customer-focused. Travel up to 10%.

Responsibilities:

• Install, configure, modify and repair basic personal computer hardware, software, peripheral equipment, operating systems, cables and related end-user technology to approved specifications.
• Provide on-site technical support to field-office users by phone, email and in person; respond promptly to routine hardware, software, peripheral and system-operation requests.
• Diagnose common hardware, software, operating system, peripheral and user-related problems, and recommend or perform the appropriate fix using established procedures.
• Set up equipment for employee use, including cables, operating systems, software and other approved components.
• Keep accurate records of support requests, installations, technical issues and the actions taken to resolve them.
• Escalate unresolved, complex or vendor-related issues to the appropriate technician, support tier, supervisor or vendor.
• Collaborate with IT support team members to resolve user issues, share knowledge and improve field-office support and customer service.
• Maintain current working knowledge of assigned hardware, software and support procedures.

Requirements:

• High school diploma or equivalent.
• One to two years of technical support, computer support, help desk, desktop support or related IT experience.
• Working knowledge of personal computers, common peripheral devices and assigned hardware and software products.
• Ability to follow established installation, configuration, troubleshooting, documentation and escalation procedures.
• Clear, professional written and verbal communication and strong customer-service skills.
• Current Secret security clearance.
• Security+ certification.
• Ability to work on site in Kansas City, MO (no telework) and travel locally or regionally up to 10% of the time.

Preferred:

• Technical or trade school training in information technology, computer support, electronics or a related discipline.
• Desktop, endpoint, help desk, walk-up or field-office support experience in a federal or enterprise IT environment.
• Familiarity with Microsoft Windows, Microsoft 365, basic device configuration and peripheral troubleshooting.
• Experience documenting incidents, service requests and resolutions in a ticketing or knowledge-management system.