IT Technician - VT - Hybrid

Socket.dev; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Mileage reimbursement

Hybrid work arrangement

Job summary

Socket.dev in Vermont (VT) is seeking an IT Technician to join a hybrid, client-facing role for remote and on-site support. You will troubleshoot Windows/macOS, server OS, and network services while coordinating with clients and internal teams.

The role requires strong customer service and 3–5 years of IT experience, with familiarity of AD, DNS/DHCP, and virtualization. Travel to client sites is expected; mileage is reimbursed.

Qualifications

• 3-5 years IT experience supporting end users.
• Industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA).
• Experience with Windows client and server OS.

Responsibilities

• Troubleshoot hardware/software issues on Windows and macOS and Windows Server.
• Manage help desk requests via phone, email, or chat and document resolutions in a ticketing system.
• Lead complex projects including on-prem to cloud migrations (Exchange to O365, server virtualization and cloud migration).
• Travel to customer locations for onsite visits; mileage reimbursed.
• Generate CSRs and install/configure on IIS web servers.

Skills

Windows 10/11

Server OS 2012-2022

Active Directory

DNS/DHCP

Hyper-V

VMware ESXi

Microsoft 365

Wireless APs

Customer service

IT Support

Tools

IIS

Ticketing system

Job description

IT Technician - VT - Hybrid

Department: Blue Mantis

Employment Type: Full Time

Location: Hybrid

Description

Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely or onsite.

Key Responsibilities

• Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
• Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
• Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
• Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
• Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS

Skills, Knowledge and Expertise

• 3-5 years of IT experience working remotely or onsite supporting end users.
• Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
• Supporting HP, Dell, Intel, or Lenovo client and server hardware
• Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
• Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
• Strong knowledge of Active Directory, Group Policies, DNS, DHCP
• Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
• Microsoft 365 Administration
• Wireless experience managing and supporting autonomous and managed access points.
• Minimum of 1 year of experience in a customer service or office support role.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.