IT Technician (Mon - Fri)

Mars; Leipsic (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Mars is seeking a Site Reliability professional to ensure delivery of Factory OT/IT services at the Leipsic site, provide first-line support for production OT/IT systems, and drive the masterplan for OT/IT infrastructure in coordination with regional teams.

You will manage cyber security for the local network, maintain inventories and lifecycle of IT/OT assets, and collaborate with Mars IT, Engineering, Operations and Quality to resolve issues and implement improvements.

Qualifications

• 2-year technical degree or certificate in Engineering, IT, CS or IT/OT studies.
• Fluent in English with excellent verbal and written communication.

Responsibilities

• Ensure cyber security of home site and local network administration.
• Deploy remediation and maintain cybersecurity standards for OT/IT.
• Manage inventory, lifecycle, and procurement of IT/OT infrastructure components.
• Prepare and follow emergency and continuity procedures (crisis toolkit).
• Provide documentation and training to ensure consistent processes.

Skills

Server administration

Virtual infrastructure administration

IT/OT Architecture

Database administration

English communication

Education

2-year technical degree/certificate

Job description

Job Description

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

What are we looking for?

Education & Professional Qualification

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
• Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience

• 3-year IT (Information Technology) & OT (Operational Technology) experience.
• Excellent organizational, analytical, project management and technical skills.
• Server administration
• Virtual infrastructure administration
• IT/OT Architecture knowledge
• Database administration knowledge

Context and Scope:

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.
• Follows the guidelines and procedure provided by regional OT/IT organization
• Establishes and follows KPI's and SLA for every service provided.
• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.
• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

What will be your key responsibilities?

Ensure cyber security of home site- Local Network Administrator

• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
• Prepare and follow procedure for emergency & business continuity plan "crisis tool kit".
• Provide documentation and training to ensure consistent processes and knowledge transfer.
• Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services

• Site functional expert of all local applications he/she is supporting.
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality …).
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.

Delivery of IT/OT Solution-related Projects

• Owner of the Factory OT/IT Infrastructureand Factory OT/IT masterplan at their site location.
• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.