Factory IT/OT Technician

Mars Incorporated in; Columbia (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company bonus

Benefits package

Job summary

Mars Incorporated in Columbia, SC seeks an IT/OT Site Reliability Engineer to deliver Factory OT/IT services, support MES, and own the site OT/IT masterplan. You will lead cyber security efforts, collaborate with Mars IT teams, and coordinate site projects to ensure system availability and regulatory compliance.

The role requires 3+ years IT/OT experience, a 2-year technical degree, and strong English communication.

Qualifications

• 2-year technical degree or certificate in engineering/IT/IT-OT studies.
• Fluent in English with strong communication skills.
• 3+ years IT & OT experience.
• Strong organizational, analytical, project management and technical skills.
• Experience with server administration.
• Experience with virtual infrastructure administration.
• Knowledge of IT/OT architecture and databases.
• SQL knowledge; Excel and VBA experience.
• Self-management with KPIs/objectives; continuous learning.
• High School Diploma/GED is required.

Responsibilities

• Ensure cyber security for the site and act as Local Network Administrator.
• Deploy remediation to mitigate risk and maintain cyber security standards.
• Complete site network procedures including backups, patching, and antivirus updates.
• Manage IT/OT assets lifecycle and procurement for the site.
• Prepare and follow crisis tool kit for emergencies and business continuity.
• Provide documentation and training for consistent processes.
• Act as site functional expert for local applications.
• Collaborate with Mars IT and site teams (Engineering/Operations/Quality).
• Resolve issues and drive continuous improvement for Factory IT/OT infrastructure.
• Raise tickets to track KPI/dashboarding and status at site level.
• Own Factory OT/IT masterplan and project coordination at the site.
• Communicate IT/OT solutions to Quality, Production, Maintenance, Engineering.
• Coordinate with OT Security Team and external contractors; ensure safety standards.
• Support MES and ensure compliance with Mars standards.

Skills

Cyber security

Network administration

Project management

Analytical skills

Communication

SQL

Excel

VBA

Education

2-year technical degree/IT cert

High School Diploma/GED

Tools

Server administration

Virtual infrastructure administration

IT/OT Architecture

Database administration

Job description

This role will ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

Key Responsibilities

• Ensure cyber security of home site- Local Network Administrator
• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update ...).
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
• Prepare and follow procedure for emergency & business continuity plan "crisis tool kit".
• Provide documentation and training to ensure consistent processes and knowledge transfer.

Delivery of IT/OT Solutions related Services

• Site functional expert of all local applications he/she is supporting.
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.
• Owner of the Factory OT/OT Infrastructureand Factory OT/IT masterplan at their site location.
• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

Business Engagement and Communication

• Provide communication of Factory OT/IT infrastructure solutions and services to Quality, Production, Maintenance, Engineering and Mars MGS teams.
• Liaise with the OT Security Team. Immediately escal ... (continue text as per original bullets)
• Responsible for effective use of Factory OT/IT infrastructure services this includes providing trainings, guides and raising awareness of available IT tools and services.
• Functional expert in site Factory IT, demonstrating clear understanding of the problems and opportunities for business change.
• Support's site MES (Manufacturing Execution System).
• Responsible for their safety and the safety of contractors adhering to the Food Safety Policy
• Manage external contractors for Factory OT/IT tasks, follow all the induction processes and supervise their work in the site respecting the Safety standard.
• Ensure all work within the site follows all Mars standards.
• Drives Compliance and Regulatory (Food Safety and other industry-specific regulations).

Context and Scope

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.
• Follows the guidelines and procedure provided by regional OT/IT organization
• Establishes and follows KPI's and SLA for every service provided.
• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.
• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

Desired Education & Experience

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
• Fluent in English with excellent communication skills (verbal and written)
• +3-year IT (Information Technology) & OT (Operational Technology) experience.
• Excellent organizational, analytical, project management and technical skills.
• Server administration
• Virtual infrastructure administration
• IT/OT Architecture knowledge
• Database administration knowledge
• SQL knowledge
• Excel, VBA knowledge
• Self-Management following defined KPIs/objectives and proactively tracking.
• Lifelong learner capable of attaining necessary professional qualifications and continual technical development
• High School Diploma/GED is required

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.