IT Technician (Mon - Fri)

Mars Incorporated in; Leipsic (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Mars University access

Competitive salary & bonus package

Career development opportunities

Job summary

Mars Incorporated is hiring for an IT/OT Site Reliability role at the Leipsic site. You will serve as the local cyber security lead, manage IT/OT infrastructure, and drive remediation and governance across systems and applications.

You will collaborate with Mars IT and site teams to resolve issues, implement projects, and ensure continuous service improvements, reporting through the global system and KPI dashboards.

Qualifications

• 2-year technical degree in Engineering, Information Technology, Computer Science, or IT/OT studies.
• Fluent in English with excellent verbal and written communication.
• 3-year IT and OT experience.
• Strong organizational, analytical, project management and technical skills.
• Experience with server administration.
• Experience with virtual infrastructure administration.
• Knowledge of IT/OT architecture.
• Knowledge of database administration.

Responsibilities

• Ensure cyber security for home site and local network administration.
• Deploy remediation solutions and maintain cybersecurity standards.
• Complete inventory, lifecycle management, and purchasing of IT/OT assets.
• Prepare and follow emergency and business continuity procedures.
• Provide documentation and training to ensure consistent processes.

Skills

Organizational skills

Analytical skills

Project management

Technical skills

Education

2-year technical degree

Tools

Server administration

Virtual infrastructure administration

IT/OT Architecture knowledge

Database administration

Job description

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

What are we looking for?

Education & Professional Qualification

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
• Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience

• 3-year IT (Information Technology) & OT (Operational Technology) experience.
• Excellent organizational, analytical, project management and technical skills.
• Server administration
• Virtual infrastructure administration
• IT/OT Architecture knowledge
• Database administration knowledge

Context and Scope:

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.
• Follows the guidelines and procedure provided by regional OT/IT organization
• Establishes and follows KPI's and SLA for every service provided.
• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.
• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

What will be your key responsibilities?

Ensure cyber security of home site- Local Network Administrator

• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update ...).
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
• Prepare and follow procedure for emergency & business continuity plan "crisis tool kit".
• Provide documentation and training to ensure consistent processes and knowledge transfer.

Delivery of IT/OT Solutions related Services

• Site functional expert of all local applications he/she is supporting.
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.

Delivery of IT/OT Solution-related Projects

• Owner of the Factory OT/IT Infrastructureand Factory OT/IT masterplan at their site location.
• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.