Level 2 – NOC Engineer – Dallas / Fort Worth

CIS Custom Information Services; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CIS Custom Information Services in Dallas–Fort Worth, TX, is seeking a Level 2 NOC Engineer for onsite work. You will handle level 2 server and networking helpdesk issues and serve as an escalation point for Tier 1 staff, with leadership and strong communication essential.

The role requires a bachelor’s degree, 3+ years of IT experience, and operational knowledge of virtualization (VMware, Hyper-V, Proxmox) and AD/DNS/VPN. A comprehensive benefits package is included.

Qualifications

• Bachelor's degree required in IT/CS or related field.
• 3+ years in systems administration, architecture, installation, and troubleshooting.
• Operational knowledge of virtualization and network infrastructure.

Responsibilities

• Handle Level 2 server and networking helpdesk issues and be an escalation point for Tier 1.
• Support desktops, servers, and network infrastructure at client sites and remotely.
• Maintain AD, DNS, VPN access and security policies; perform backups and patch management.

Skills

Leadership

Communication

Networking

Education

Bachelor's degree in IT/CS

Tools

VMware

Hyper-V

Proxmox

Active Directory

DNS

VPN

VoIP

Job description

Office Location: Arlington, Texas
Work Arrangement: In-Person
Experience Level: Minimum 1 year of relevant IT experience

Role Description

We are an established Tech firm in the DFW area looking for a Level 2 - NOC Engineer to join our team.
If you have a working knowledge of complex systems and networks, then you are the candidate that we want.
Leadership skills and excellent communications are a must have for this position.
We are seeking an experienced Level 2 Technician to join our team in Dallas-Fort Worth, Texas.
This position will work level 2 server and networking helpdesk issues and be an escalation point for our Tier 1 helpdesk team.
This full-time position offers a competitive salary and includes a comprehensive benefits package.
If you have the skills, foundational experience, and strong ambition then we encourage you to contact us soon as this position will fill quickly.

Qualifications & Requirements

• An operational working knowledge of virtualization including VMWare, HyperV, Proxmox and network storage systems.
• Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely.
• Diagnose and resolve complex hardware, software, and network issues.
• Manage and maintain Active Directory, including user accounts, group policies, and access permissions.
• Perform routine maintenance tasks such as data backups, patch management, and system updates.
• An operational working knowledge of networking architecture and technologies including TCP/IP, VLANS, routing, switches, firewalls, DNS, VPN, and VoIP. (Cisco, Fortinet, SonicWALL)
• Working knowledge of Active Directory (AD structure, default objects, roles, GPO's and policies) and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …).
• Working knowledge of security policies and controls.
• Experience with cloud technologies (Azure, O365, AWS, Google, GSuite …)
• Experience integrating and working within a high-volume helpdesk environment supporting various legacy and state-of-the-art technologies.
• Diverse Operating System knowledge is a plus (Windows, Mac, Linux …)

Education

Bachelor's degree required.

Experience

3+ Years systems architecture, administration, installation, and troubleshooting.

Preferred Certifications

• Security +, Network+ or equivalent network vendor certification (Cisco, Fortinet, Palo Alto, SonicWALL, …)
• Microsoft platforms certifications
• VMWare platform certifications
• Other relevant certifications.