IT Technician II — Tier 2 Support & IT Ops

Farmers Bank & Trust; Texarkana (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Farmers Bank & Trust in Texarkana, TX is seeking a skilled IT support specialist to provide Tier 2 assistance for computer hardware, network gear, servers, VoIP telephony, and Microsoft 365. This on-site role requires hands-on problem solving and knowledge of common office tech.

You will research fixes, document solutions for a knowledge base, and assist Facilities with office moves and branch maintenance. 12-18 months related experience preferred; education equivalent to two years of college.

Qualifications

• Knowledge of a specialized field (e.g., basic accounting or computer).
• Equival. of four years in high school plus specialized training, equal to two years of college.

Responsibilities

• Provide Tier 2 IT support for laptops, desktops, network equipment, servers, and VoIP systems.
• Research and implement fixes for new issues; escalate when necessary.
• Create and maintain knowledge-base content with problem/solution documentation.
• Assist Facilities with site maintenance, moves, and branch maintenance at all locations.
• Other duties as assigned.

Skills

IT support

Microsoft 365

Education

High school + specialized training (equiv. 2 years college)

Job description

Farmers Bank & Trust in Texarkana, TX is seeking a skilled IT support specialist to provide Tier 2 assistance for computer hardware, network gear, servers, VoIP telephony, and Microsoft 365. This on-site role requires hands-on problem solving and knowledge of common office tech.

You will research fixes, document solutions for a knowledge base, and assist Facilities with office moves and branch maintenance. 12-18 months related experience preferred; education equivalent to two years of college.