IT Technician I

Farmers Bank & Trust; Texarkana (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Farmers Bank & Trust in Texarkana, TX is seeking a skilled IT support specialist to provide Tier 2 assistance for computer hardware, network gear, servers, VoIP telephony, and Microsoft 365. This on-site role requires hands-on problem solving and knowledge of common office tech.

You will research fixes, document solutions for a knowledge base, and assist Facilities with office moves and branch maintenance. 12-18 months related experience preferred; education equivalent to two years of college.

Qualifications

• Knowledge of a specialized field (e.g., basic accounting or computer).
• Equival. of four years in high school plus specialized training, equal to two years of college.

Responsibilities

• Provide Tier 2 IT support for laptops, desktops, network equipment, servers, and VoIP systems.
• Research and implement fixes for new issues; escalate when necessary.
• Create and maintain knowledge-base content with problem/solution documentation.
• Assist Facilities with site maintenance, moves, and branch maintenance at all locations.
• Other duties as assigned.

Skills

IT support

Microsoft 365

Education

High school + specialized training (equiv. 2 years college)

Job description

Job Details: Job Location: St Michael Dr - Texarkana, TX 75503, Position Type: Full Time, GENERAL DESCRIPTION OF POSITION

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide Tier 2 support for Information Technology issues related, but not limited to:

• Laptop and desktop computers.
• Network equipment.
• Server hardware and software.
• Voice-over-IP telephony system.
• Other hardware/peripherals.
• Microsoft 365
• Miscellaneous applications

Research and implement fixes for new issues, via self-assign or escalation to next level support (internal or vendor) when necessary.

Ensure problem and solution documentation, creating and managing content for support knowledgebase.

Assist the Facilities department if needed, including general site maintenance, moving and reconfiguring office furniture and equipment, and performing branch maintenance at all locations.

Other duties as assigned.

Qualifications: EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.

EXPERIENCE GENERAL

12 to 18 months related experience and/or training.

ADDITIONAL INFORMATION

Must provide Service with HEART to internal customers/co-workers.