IT Field Technician

Pillen Family Farms; Columbus (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Pillen Family Farms is seeking an on-site IT support professional to maintain field technology and office services across farm locations.

You will install, configure, and troubleshoot cameras, networking devices, and Office 365 while traveling to locations to support operations and training staff.

Qualifications

• Associates Degree required.
• 2 years customer support experience preferred.
• 2 years IT, field tech, networking or equipment troubleshooting preferred.

Responsibilities

• Provide on-site support for cameras, internet equipment, bin readers, network-connected devices across farm and business locations.
• Regularly travel to farm and business locations to install and support equipment where it is installed.
• Install, configure, maintain, and troubleshoot technology including cameras, Windows, networking hardware, Office 365, bin readers, and related devices.
• Assist with office-based support requests including user questions, device setup, accounts, email, chat, and standard hardware/software needs.
• Develop best practices to improve user experience and field technology reliability, and create training resources.

Skills

Customer support

IT

Networking

Camera systems

Field technology

Education

Associates Degree

Tools

Office 365

Active Directory

Exchange

Job description

You are eager to solve hands-on technology problems where our operations happen: on-site at farms and production locations. This role focuses primarily on supporting cameras, internet equipment, bin readers, connectivity, and other field technology that keeps the business moving. Office support remains part of the position, but it is secondary to keeping operational systems working reliably in the field.

A day in the life:

• Provide on-site support for cameras, internet equipment, bin readers, network-connected devices, and related field technology across farm and business locations.
• Regularly travel to farm and business locations to provide on-site assistance and support equipment where it is installed.
• Install, configure, maintain, and troubleshoot supported technology, including:
  • Security cameras and camera systems
  • Microsoft Windows
  • Internet equipment, network connections, routers, switches, wireless access points, and related connectivity
  • Office 365
  • Bin readers and other farm or production technology devices

• 2 Way Radios

• Assist with office-based support requests, including user questions, computer setup, phones, email, chat, accounts, and standard hardware or software needs.
• Develop best practices that improve user experience and field technology reliability.
• Test and evaluate new technologies.
• Create and share training resources for recurring support issues and common user questions.

Requirements:

• Associates Degree
• 2 Years Customer Support Experience Preferred

• 2 years of IT, field technology, low-voltage, networking, camera system, or equipment troubleshooting experience preferred.
• Experience setting up or supporting computers, printers, mobile devices, cameras, internet equipment, bin readers, and other network-connected devices preferred.
• Working knowledge of Office 365, Active Directory, and Exchange is helpful for secondary office-support needs.