Entry-Level IT Help Desk - Banking Systems Support

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Magnolia, Texarkana (AR, TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Farmers Bank & Trust Company of Magnolia is seeking a Help Desk Technician 1 to provide day-to-day IT support to end users at the Magnolia, AR location. Responsibilities include addressing hardware, software, access, networking, and common user issues in a bank environment.

You will triage requests, deliver Tier 1 and some Tier 2 support, document resolutions, and contribute to the knowledge base while upholding bank policies and confidentiality.

Qualifications

• Must provide excellent customer service consistent with Service with HEART to all customers - internal and external.
• Must maintain confidentiality of customer and bank information at all times.
• Must comply with all internal controls and established bank policies and procedures at all times.
• Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met.

Responsibilities

• Monitor and triage incoming support requests via phone or ticketing system; document work and route, resolve, or elevate issues.
• Provide Tier 1 support for IT and Banking Systems issues by troubleshooting and guiding users through functionalities.
• Provide Tier 2 support for Banking Systems and IT issues that can be handled remotely.
• Research and implement fixes for new issues; escalate when necessary.
• Ensure problem and solution documentation; contribute to knowledgebase.
• Other duties as assigned.

Skills

Customer service

Problem solving

Communication

Confidentiality

Education

High school diploma or equivalent

Job description

Farmers Bank & Trust Company of Magnolia is seeking a Help Desk Technician 1 to provide day-to-day IT support to end users at the Magnolia, AR location. Responsibilities include addressing hardware, software, access, networking, and common user issues in a bank environment.

You will triage requests, deliver Tier 1 and some Tier 2 support, document resolutions, and contribute to the knowledge base while upholding bank policies and confidentiality.