IT Technician I

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Texarkana (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

FARMERS BANK & TRUST COMPANY OF MAGNOLIA is hiring for a Full-Time IT Support role in Texarkana, TX. The candidate will provide Tier 2 support for laptops, desktops, network devices, servers and Microsoft 365, with duties spanning issue resolution, knowledge base maintenance, and occasional facilities assistance.

The position emphasizes documenting solutions, assisting internal customers, and handling a variety of hardware and software problems across locations.

Qualifications

• 12–18 months related IT support experience or training.
• Knowledge of a specialized field such as basic accounting or computer-related topics.
• Must provide service with HEART to internal customers/co-workers.

Responsibilities

• Provide Tier 2 IT support for hardware, networks, servers, and Microsoft 365.
• Research and implement fixes for new issues; escalate as needed.
• Document problems and solutions for the knowledge base.
• Assist Facilities with branch maintenance, including moving/reconfiguring furniture and equipment.
• Other duties as assigned.

Skills

Tier 2 IT support

Problem solving

Customer service

Education

High school diploma + two years college-equivalent training

Tools

Microsoft 365

Server hardware

Laptop/Desktop hardware

Job description

Job Details: Job Location: St Michael Dr - Texarkana, TX 75503, Position Type: Full Time, GENERAL DESCRIPTION OF POSITION

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide Tier 2 support for Information Technology issues related, but not limited to:

• Laptop and desktop computers.
• Network equipment.
• Server hardware and software.
• Voice-over-IP telephony system.
• Other hardware/peripherals.
• Microsoft 365
• Miscellaneous applications

Research and implement fixes for new issues, via self-assign or escalation to next level support (internal or vendor) when necessary.

Ensure problem and solution documentation, creating and managing content for support knowledgebase.

Assist the Facilities department if needed, including general site maintenance, moving and reconfiguring office furniture and equipment, and performing branch maintenance at all locations.

Other duties as assigned.

Qualifications: EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.

EXPERIENCE GENERAL

12 to 18 months related experience and/or training.

ADDITIONAL INFORMATION

Must provide Service with HEART to internal customers/co-workers.