IT Technician II: Public Safety & Desktop Support

Mecklenburg County; Virginia (MN); Hybrid; USD 55,000 - 61,000; Full time

Benefits offered by this job

Health care coverage

Virginia Retirement System (VRS)

Association dues & professional memebs

Paid holidays

Training & certifications

Job summary

Mecklenburg County is seeking an IT Technician II to provide skilled technical support across multiple County departments, ensuring employees have reliable access to technology. You will troubleshoot issues, assist with system upgrades, and support critical public safety technology used by first responders.

The role blends hands-on support, system maintenance, and user assistance, with a rotating on‑call schedule and opportunities for professional growth through training and certifications.

Qualifications

• Associate’s degree in computer science, Information Technology, or a related field; or equivalent combination of education and experience.
• At least two (2) years of professional technology experience, including internships.
• Working knowledge of Windows OS, computer hardware, and basic software troubleshooting.
• Strong communication and customer service skills, with the ability to work across multiple departments.
• Valid driver’s license and ability to travel to County sites as required.
• Must be able to pass a background check.

Responsibilities

• Serve as a primary point of contact for desktops, laptops, printers, mobile devices, and basic network support across County departments.
• Troubleshoot and resolve Tier 1–2 technical issues, escalating complex incidents when necessary.
• Install, configure, and maintain hardware, peripherals, and standard software applications
• Assist with the deployment, configuration, and maintenance of key systems
• Support user onboarding for public safety systems, including account setup, device configuration, and system access.
• Monitor systems for performance and functionality, reporting issues to appropriate teams.
• Maintain accurate documentation of support requests, system changes, and equipment inventory.
• Provide general IT support to other County departments as needed.
• Participate in a rotating on‑call schedule with department staff
• Provide technical support to specialized County systems, including equipment used by Emergency Communications, EMS, Sheriff’s Office, and other public safety agencies when needed.

Skills

Troubleshooting

Customer service

Communication

Team collaboration

Travel readiness

Education

Associate degree in IT / CS

Tools

Active Directory

Office 365

MDM

Ticketing systems

Job description

Mecklenburg County is seeking an IT Technician II to provide skilled technical support across multiple County departments, ensuring employees have reliable access to technology. You will troubleshoot issues, assist with system upgrades, and support critical public safety technology used by first responders.

The role blends hands-on support, system maintenance, and user assistance, with a rotating on‑call schedule and opportunities for professional growth through training and certifications.