IT Technician II — End-User Systems & VPN Support

Pasco Police Department; Dade City (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Pasco Police Department is seeking an IT Technician II - End User Technology to support end-user computing devices and communications software. You will provide second-level technical support for Pasco County operations and coordinate preventive maintenance with vendors.

The role requires strong troubleshooting, documentation, and user assistance skills, with experience in MS 365, Teams Calling, Windows 11, VPNs, and Active Directory.

Qualifications

• Supports end user computing and communications equipment and software.
• Provides second level technical support for Pasco County operations.
• Requires setup, configuration, upgrades and troubleshooting for PCs, phones, and networks.

Responsibilities

• Provide hardware and software support for PCs, telephones, and network/telecom systems.
• Coordinate maintenance with vendors for computer equipment.
• Train and assist end users on system operations.
• Update manuals with new procedures and modifications.

Skills

MS 365

Teams Calling

Windows 11

VPNs

Imaging devices

Active Directory

SCCM

IP subnets

VoIP systems

Documentation

Communication

Troubleshooting

Education

Associate degree in Computer Science or related field

High school diploma with 2 years IT experience

Tools

SCCM

Active Directory

VPN

Job description

Pasco Police Department is seeking an IT Technician II - End User Technology to support end-user computing devices and communications software. You will provide second-level technical support for Pasco County operations and coordinate preventive maintenance with vendors.

The role requires strong troubleshooting, documentation, and user assistance skills, with experience in MS 365, Teams Calling, Windows 11, VPNs, and Active Directory.