IT Technician II - End User Technology

Pasco County, FL; Dade City (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Pasco County IT is seeking an IT Technician II - End User Technology to deliver second-level support for end-user computing and communications equipment. You will configure PCs, phones, and networking gear, coordinate maintenance with vendors, and guide users in system usage.

The role requires an Associate degree in CS or related field or equivalent experience, with strong skills in Windows 11, MS 365, VPNs, and Active Directory. In-house training and documentation updates are part of the job.

Qualifications

• Associate degree in Computer Science or related field OR high school diploma with 2 years’ hands-on experience in end user technologies and networks.
• Experience with writing user documentation, VoIP systems, mobile email integration, Android and iOS, wireless hotspots, and Microsoft Windows Server Active Directory is preferred.

Responsibilities

• Provide second-level end-user computing support for PCs, phones, and network/telecom systems.
• Install, configure, upgrade, and troubleshoot hardware and software.
• Coordinate with vendors for preventative maintenance of equipment.
• Train and assist end users on system operations and usage.
• Update and maintain documentation and procedures.

Skills

MS 365

Teams Calling

Windows 11

Troubleshooting

VPN tunneling

Device imaging

Documentation

Communication skills

Analytical skills

Detail orientation

Education

Associate degree in Computer Science or related field

High school diploma + 2 years IT end user experience

Tools

Active Directory

SCCM

IP subnetting

Job description

JOIN OUR TEAM AS AN IT TECHNICIAN II - END USER TECHNOLOGY

As a part of the Operations and Support Services team this position provides technical support for all end user computing and communications equipment and software. Performs second level technical support for Pasco County production operations.

Provides hardware and software support for PC's, telephones, and network/telecommunications systems including installation, configuration, upgrades, and troubleshooting problems. Serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment. Advises, trains, and assists end users and fellow employees on system operations and usage. Updates documentation manuals with new procedures and modifications to existing procedure.

Duties as assigned

• Ability to support software and productivity applications including MS 365, Teams Calling, and select proprietary applications.
• Ability to support Windows 11 and mobile device platforms.
• Ability to troubleshoot, repair and perform preventative maintenance for PC's, laptops, printers, and scanners.
• Ability to setup, support and troubleshoot remote office VPN's.
• Ability to image, inventory, and deploy devices using enterprise systems.
• Ability to follow established standards and make suggestions for improvement.
• Superior communication and interpersonal skills.
• Exceptional analytical and troubleshooting abilities.
• Ability to accurately perform detailed tasks and adjust and adapt to changing work processes.

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with an Associate degree in Computer Science or related field, ORgraduation from high school or equivalent with two (2) years’ experience in the installation, configuring and troubleshooting of end user technologies and networks.

PREFERRED EXPERIENCE: Experience with writing user documentation, VoIP telephone systems, smartphone email integration, Android and IOS operating systems, wireless hotspots (Mifi), Microsoft Windows Server Active Directory, Microsoft Active Directory administration, Microsoft SCCM, and IP and subnets with VPN tunneling.

FOR IN HOUSE APPLICANTS: This position qualifies for DAP.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license. CompTIA A+ certification or equivalent technical certificate preferred; required if applicant does not have an Associate degree.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021