IT Technician II - End User Technology

Pasco Police Department; Dade City (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Pasco Police Department is seeking an IT Technician II - End User Technology to support end-user computing devices and communications software. You will provide second-level technical support for Pasco County operations and coordinate preventive maintenance with vendors.

The role requires strong troubleshooting, documentation, and user assistance skills, with experience in MS 365, Teams Calling, Windows 11, VPNs, and Active Directory.

Qualifications

• Supports end user computing and communications equipment and software.
• Provides second level technical support for Pasco County operations.
• Requires setup, configuration, upgrades and troubleshooting for PCs, phones, and networks.

Responsibilities

• Provide hardware and software support for PCs, telephones, and network/telecom systems.
• Coordinate maintenance with vendors for computer equipment.
• Train and assist end users on system operations.
• Update manuals with new procedures and modifications.

Skills

MS 365

Teams Calling

Windows 11

VPNs

Imaging devices

Active Directory

SCCM

IP subnets

VoIP systems

Documentation

Communication

Troubleshooting

Education

Associate degree in Computer Science or related field

High school diploma with 2 years IT experience

Tools

SCCM

Active Directory

VPN

Job description

General Description

JOIN OUR TEAM AS AN IT TECHNICIAN II - END USER TECHNOLOGY

As a part of the Operations and Support Services team this position provides technical support for all end user computing and communications equipment and software. Performs second level technical support for Pasco County production operations.

Essential Job Functions

Provides hardware and software support for PC's, telephones, and network/telecommunications systems including installation, configuration, upgrades, and troubleshooting problems. Serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment. Advises, trains, and assists end users and fellow employees on system operations and usage. Updates documentation manuals with new procedures and modifications to existing procedure. Duties as assigned

Knowledge, Skills And Abilities

• Ability to support software and productivity applications including MS 365, Teams Calling, and select proprietary applications.
• Ability to support Windows 11 and mobile device platforms.
• Ability to troubleshoot, repair and perform preventative maintenance for PC's, laptops, printers, and scanners.
• Ability to setup, support and troubleshoot remote office VPN's.
• Ability to image, inventory, and deploy devices using enterprise systems.
• Ability to follow established standards and make suggestions for improvement.
• Superior communication and interpersonal skills.
• Exceptional analytical and troubleshooting abilities.
• Ability to accurately perform detailed tasks and adjust and adapt to changing work processes.

Minimum Requirements

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with an Associate degree in Computer Science or related field, or graduation from high school or equivalent with two (2) years' experience in the installation, configuring and troubleshooting of end user technologies and networks.

Preferred Experience

Experience with writing user documentation, VoIP telephone systems, smartphone email integration, Android and IOS operating systems, wireless hotspots (Mifi), Microsoft Windows Server Active Directory, Microsoft Active Directory administration, Microsoft SCCM, and IP and subnets with VPN tunneling.

FOR IN HOUSE APPLICANTS: This position qualifies for DAP.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license. CompTIA A+ certification or equivalent technical certificate preferred; required if applicant does not have an Associate degree.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021