IT Technician II: Advanced End-User & IT Operations

Three Oaks Hospice, Inc.; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Three Oaks Hospice, Inc. is seeking an IT Technician II to provide advanced technical support and day-to-day systems administration for the organization and its affiliates.

You will manage identity, devices, telephony, Endpoint management, and core network services across 40+ locations, ensuring HIPAA-compliant operations and high availability for patient care systems. The role emphasizes escalation handling, change control, and hands-on administration of Microsoft 365, Entra ID, mobile device

Qualifications

• Bachelor’s degree or equivalent combination of education and/or experience.
• 3–5 years of IT or Desktop Support experience.
• Practical knowledge of hardware, software (Office 365, Acrobat), OS (Windows 10, MacOS), networks and IT security; mobile support included.
• Strong problem-solving and communication skills.
• Ability to travel up to 10% of the time to market locations.
• Excellent customer service and documentation skills.

Responsibilities

• Administer Microsoft 365 user lifecycle across the tenant.
• Manage Microsoft Entra ID objects, groups, licenses, and RBAC.
• Configure MFA and Conditional Access policies and ensure proper closure.
• Manage Exchange Online mailboxes and distribution lists.
• Administer Microsoft Teams provisioning and configuration.
• Maintain endpoints via NinjaOne—patch policies, deployment, remediation, and reporting.
• Deploy and decommission hardware; maintain asset records.
• Lead Windows 11 readiness, remediation, and progress reporting.
• Provide remote support using NinjaOne Remote, Splashtop and TeamViewer.
• Maintain DNS, DHCP, file/print services, and certificate lifecycles.
• Perform routine server administration and maintenance windows.
• Track licensing, renewals, and capacity; report to IT Director.
• Support Azure storage accounts and data exports.
• Support Sophos firewalls and VPN connectivity; handle site connectivity issues.
• Troubleshoot LAN, wireless, and ISP issues at branches; coordinate with vendors.
• Gather evidence for HIPAA security risk assessments and audits.
• Follow change management processes for production changes.
• Administer 8x8 phone system and ensure call routing and voicemails.
• Maintain call-flow docs and inventory across affiliates.
• Provide end-user support for HCHB and PointCare with liaison teams.
• Own escalated tickets in ConnectWise PSA from intake to resolution.

Skills

Microsoft Entra ID

NinjaOne

Office 365

Remote support

Troubleshooting

VPN

Education

Bachelor's degree

Tools

NinjaOne

Splashtop

TeamViewer

8x8 Phone System

MobileIron

Microsoft Entra ID

HCHB

PointCare

ConnectWise PSA

Job description

Three Oaks Hospice, Inc. is seeking an IT Technician II to provide advanced technical support and day-to-day systems administration for the organization and its affiliates.

You will manage identity, devices, telephony, Endpoint management, and core network services across 40+ locations, ensuring HIPAA-compliant operations and high availability for patient care systems. The role emphasizes escalation handling, change control, and hands-on administration of Microsoft 365, Entra ID, mobile device