IT Technician I - (TEMP)

East Valley Community Health Center Inc.; Pomona (CA); On-site; USD 54,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Paid holidays

Job summary

East Valley Community Health Center invites applications for an entry-level IT Technician I to deliver frontline Tier 1 Help Desk support for staff across clinical and administrative sites in California. This onsite role includes setup of workstations, user accounts, MFA, and basic EHR application assistance, with travel between locations and strict HIPAA compliance.

The position emphasizes customer service, problem-solving, and collaboration with IT teams to resolve issues and support patient

Qualifications

• High school diploma or equivalent; minimum 2 years of Help Desk or IT support experience preferred.
• Strong knowledge of Windows, Microsoft 365, and basic network troubleshooting.
• Experience installing, configuring, and troubleshooting computers, printers, and IT equipment.
• Healthcare IT experience and knowledge of HIPAA preferred.
• Familiarity with Active Directory, EHR systems, and IT ticketing systems preferred.

Responsibilities

• Provide Tier 1 Help Desk support to staff onsite and remotely.
• Troubleshoot hardware, software, Microsoft 365, Windows, and basic network connectivity issues.
• Install, configure, maintain, and replace computers, printers, scanners, phones, and other IT equipment.
• Set up workstations and user accounts for new employees, including onboarding and offboarding support.
• Assist with Active Directory, password resets, MFA, and user access issues.
• Provide basic support for EHR and clinical applications, escalating complex issues as needed.
• Document, track, and update support requests in the IT ticketing system.
• Work closely with the IT Technician II and Application Administrator to resolve technical issues and support IT projects.
• Maintain IT equipment inventory and assist with equipment deployments and office relocations.
• Travel between EVCHC locations to provide onsite technical support and install equipment.
• Follow HIPAA regulations, IT security policies, and patient confidentiality requirements.
• Provide excellent customer service and communicate effectively with employees.
• Perform other IT-related duties as assigned by the Director of Data & IT Operations

Skills

Help Desk

Customer service

Problem-solving

Communication

Education

High school diploma

Tools

Windows

Microsoft 365

Active Directory

EHR system

IT ticketing system

Job description

The Temporary IT Technician I provides frontline technical support to East Valley Community Health Center employees across clinical and administrative locations. This position provides Tier 1 Help Desk support, troubleshoots computer hardware, software, Microsoft technologies, user access, peripherals, and basic network connectivity, and installs and deploys IT equipment. The IT Technician I works closely with the IT Technician II, Application Administrator, and other IT

resources to resolve incidents and upscale advanced technical or application issues. This is an onsite, hands-on position requiring regular travel between EVCHC locations. The position operates in a healthcare environment and requires an understanding of HIPAA, patient privacy, information security, and the importance of reliable technology supporting patient care.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• 3 - Month Assignment
• Provide Tier 1 Help Desk support to clinical and administrative staff, both onsite and remotely.
• Troubleshoot hardware, software, Microsoft 365, Windows, and basic network connectivity issues.
• Install, configure, maintain, and replace computers, printers, scanners, phones, and other IT equipment.
• Set up workstations and user accounts for new employees, including onboarding and offboarding support.
• Assist with Active Directory, password resets, Multi-Factor Authentication (MFA), and user access issues.
• Provide basic support for EHR and clinical applications, escalating complex issues as needed.
• Document, track, and update support requests in the IT ticketing system.
• Work closely with the IT Technician II and Application Administrator to resolve technical issues and support IT projects.
• Maintain IT equipment inventory and assist with equipment deployments and office relocations.
• Travel between EVCHC locations to provide onsite technical support and install equipment.
• Follow HIPAA regulations, IT security policies, and patient confidentiality requirements.
• Provide excellent customer service and communicate effectively with employees.
• Perform other IT-related duties as assigned by the Director of Data & IT Operations

POSITION REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or equivalent; minimum 2 years of Help Desk or IT support experience preferred.
• Strong knowledge of Windows, Microsoft 365, and basic network troubleshooting.
• Experience installing, configuring, and troubleshooting computers, printers, and IT equipment.
• Healthcare IT experience and knowledge of HIPAA preferred.
• Familiarity with Active Directory, EHR systems, and IT ticketing systems preferred.
• Valid Class C driver's license and ability to travel between EVCHC locations.
• Good verbal and written communication skills.
• Strong customer service and problem-solving skills.

DOE: $25.77 - $30.34

East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.