Customer Service Representative - Reception

East Valley Community Health Center Inc.; Pomona (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Defined contribution retirement plan

Paid time off and holidays

Job summary

East Valley Community Health Center Inc. in Pomona, CA, is seeking a Customer Service Representative - Reception to greet patients and visitors and ensure a timely, accurate check-in experience.

The role involves checking eligibility, assisting enrollment into programs, updating demographics and insurance data, processing payments, collecting IDs and insurance cards, helping patients with forms, and entering/scanning documents in EVCHC's system.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills, including phone manners for patients and guests.
• 1-2 years experience in a healthcare environment.
• Proficient computer skills, data entry, and Windows proficiency.
• Bilingual in English and Spanish with strong communication skills.

Responsibilities

• Provide exceptional customer service to enhance patient and staff experience.
• Check patient eligibility and assist enrollment into programs as applicable.
• Confirm and update patient demographics and insurance information in EVCHC system.
• Process payments per Finance Department cash handling policy.
• Collect required information (ID, insurance card, Medi-Cal/Medicare, SSN) from patients.
• Assist patients with filling out forms and entering/scanning documents.

Skills

Excellent customer service

Bilingual English/Spanish

Computer skills

Data entry

Education

High school diploma or equivalent

Tools

Windows

Job description

Customer Service Representative - Reception

Job Category: Customer Care Support

Requisition Number: CUSTO001418

• Posted : September 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Pomona, CA 91766, USA

Description

The Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Provides exceptional customer service continually to enhance the patient/staff experience.
• Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
• Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley's electronic management system.
• Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
• Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
• Assists patients with filling out forms.
• Enter patient information, and scan documents (consent forms, health history forms, etc.).

POSITION REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or equivalent
• Excellent customer service skills, including good phone manners to care for patients and guests continually.
• 1-2 years experience working in a healthcare environment
• Must possess high-level computer skills, keyboarding basic Windows, and accurate data entry.
• Must be bilingual in English and Spanish with excellent language and communication skills.

DOE: $22.00 - $25.98

East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.