Customer Service Representative - Call Center

East Valley Community Health Center Inc.; West Covina (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Paid holidays

Job summary

East Valley Community Health Center Inc. in West Covina, CA is hiring a Customer Service Representative - Call Center. The role requires handling incoming calls, verifying patient information, scheduling appointments, and maintaining HIPAA compliance, with a focus on compassionate service.

DOE: $22.00 -$25.98 per hour. Competitive benefits include medical, dental, vision, retirement, and PTO/holidays.

Qualifications

• High school diploma or equivalent.
• Proficient in Windows and basic data entry.
• Must be proficient in Spanish to communicate with customers.
• Minimum of one year of healthcare experience.

Responsibilities

• Promptly answers all incoming calls, providing high-level customer support with a smile.
• Identifies the reason for calls and responds accordingly.
• For patient calls, confirms identity and verifies current contact information.
• Schedules, reschedules, confirms, and cancels appointments.
• Records and relays messages to appropriate personnel.
• Maintains program logs and complies with HIPAA and confidentiality.
• Performs insurance verification.
• Other duties as assigned.

Skills

Spanish proficiency

Customer service

Data entry

Windows familiarity

Education

High school diploma

Job description

Customer Service Representative - Call Center

Job Category: Customer Care Support

Requisition Number: CUSTO001419

• Posted : September 15, 2026
• Full-Time

Locations

Showing 1 location

West Covina, CA 91790, USA

Description

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) whose services include providing personalized, affordable, high-quality medical, dental, vision, and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets the individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the healthcare needs of uninsured and underserved individuals and families throughout our 8 health center locations.

Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Promptly answers all incoming calls, providing high-level customer support with a smile.
• Provides exceptional customer service on a continual basis to enhance the callers’ experience.
• Assist in identifying the reason for calls and respond accordingly.
• For all patient calls, confirm identify, and verify patients' current contact information including phone number and address.
• Schedules, reschedules, confirms, and/or cancels appointments as requested by the patient. Makes every attempt to find an appointment that meets the patient's needs.
• Record and relay messages to appropriate personnel.
• Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor.
• Responsible for complying with HIPAA standards and observing strict patient confidentiality.
• Conduct insurance verification.
• Other duties as assigned.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or equivalent.
• Must possess a high level of computer skills to include, keyboarding and basic Windows and accurate data entry.
• Must be proficient in Spanish to effectively communicate with customers
• Exceptional patient relations and interpersonal skills required.
• Ability to work well with diverse populations.
• A minimum of one year of experience in a healthcare setting is required.

DOE: $22.00 -$25.98

East Valley offers a competitive salary and excellent benefits, including medical, dental, vision, and a defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.