Customer Service Representative - Reception (TEMP)

East Valley Community Health Center Inc.; Pomona (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plan

Paid time off & holidays

Job summary

East Valley Community Health Center Inc. in Pomona, CA is seeking a Temp Customer Service Representative - Reception to support patient check-in with friendly, professional service.

The role involves greeting patients, verifying eligibility, processing enrollments, handling payments, and maintaining accurate records in EVCHC’s electronic system. This temporary assignment lasts 4–6 months and requires bilingual English/Spanish.

Qualifications

• Minimum high school diploma or equivalent.
• 1-2 years experience in a healthcare environment.
• Proficient computer skills including basic Windows and data entry.
• Bilingual in English and Spanish with strong communication.

Responsibilities

• Provide excellent customer service to enhance the patient visit during check-in.
• Greet patients and visitors with courtesy and respect.
• Check eligibility and assist enrollment into programs as qualified.
• Update demographic and insurance information in East Valley's EMR.
• Take payments and follow the cash-handling process.
• Collect required information (ID, insurance cards, Medi-Cal/Medicare/Social Security).
• Assist patients with completing forms.
• Enter patient data and scan documents.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Data entry

Education

High school diploma or equivalent

Tools

Windows

Job description

Customer Service Representative - Reception (TEMP)

Job Category: Customer Care Support

Requisition Number: CUSTO001425

• Posted : October 8, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Pomona, CA 91766, USA

Description

The Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS

• Temp assignment 4-6 months
• Provides exceptional customer service continually to enhance the patient/staff experience.
• Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
• Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system.
• Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
• Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
• Assists patients with filling out forms.
• Enter patient information, and scan documents (consent forms, health history forms, etc.).

POSITION REQUIREMENTS AND QUALIFICATIONS

• High school diploma or equivalent
• Excellent customer service skills, including good phone manners to care for patients and guests continually.
• 1-2 years experience working in a healthcare environment
• Must possess high-level computer skills, keyboarding basic Windows, and accurate data entry.
• Must be bilingual in English and Spanish with excellent language and communication skills.

DOE: $22.00 -$25.98

East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.